Student Success Front Desk Coordinator

University of North Florida; Jacksonville (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

University of North Florida is seeking an Academic Support Specialist to provide essential administrative support to students, faculty, and staff. This role focuses on guiding students to campus resources, coordinating front office duties, and facilitating both daily operations and special projects with a team dedicated to student success.

The position requires professional communication, strong organizational skills, and a willingness to learn new technologies.

Qualifications

• Experience in a fast-paced customer service setting is preferred.
• Strong interpersonal and written/spoken communication skills are required.
• Ability to remain calm in a somewhat stressful environment.
• Excellent organizational abilities and attention to detail.
• Willingness to learn new technology and systems.

Responsibilities

• Provides customer service to incoming customers as the first point of contact.
• Manages front office processes.
• Provides one-on-one assistance in person, via telephone, and e-mail.
• Manages the Office email inboxes and voicemail boxes.
• Directs student inquiries appropriately and efficiently.
• Assists with New Student Orientations preparation and planning.
• Assists with End of Term processes as directed by Advising Leadership.
• Under the direction of the Advising Director, assists with registration functions such as lifting holds and providing overrides.
• Hires, trains, schedules, and manages student workers.
• Will supervise student assistant staff.

Skills

Customer service

Communication skills

Organization skills

Interpersonal skills

Adaptability

Education

Higher education experience preferred

Job description

University of North Florida is seeking an Academic Support Specialist to provide essential administrative support to students, faculty, and staff. This role focuses on guiding students to campus resources, coordinating front office duties, and facilitating both daily operations and special projects with a team dedicated to student success.

The position requires professional communication, strong organizational skills, and a willingness to learn new technologies.