Student Success & Enrollment Coordinator

CALRegional; San Antonio (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

34-hour workweek

Bonuses, raises and promotions

Job summary

CALRegional is seeking a full-time Student Support Services Coordinator in San Antonio, TX. You will help enroll students, explain programs and costs, and answer questions by phone and email. The role requires bilingual English/Spanish preferred and strong customer service skills. Schedule is Mon–Thu 11 a.m.–7 p.m.

and Fri 11 a.m.–3 p.m. Benefits include health coverage and a 401(k). The candidate will maintain CRM records, assist with recruitment activities, and support both the Regional

Qualifications

• High school diploma or equivalent.
• Bilingual English/Spanish preferred.
• 2+ years of customer service experience.
• 1 year of sales experience preferred.
• Demonstrated ability to communicate, listen, and help resolve conflicts with customers.

Responsibilities

• Supports the new student enrollment process by answering incoming student questions, providing a thorough review of program, tuition, and associated costs.
• Delivers program information via telephone and written materials, communicating school policies, processes, and procedures.
• Addresses issues or concerns regarding cost, financing, dress code, curriculum, tutoring, testing procedures, enrollment paperwork information, cancellation policy, or other related items.
• Maintains CRM database to company standards.
• Performs the functions of the job while remaining compliant with organizational policies as well as state, federal, and other regulatory bodies.
• Participates in and suggests recruitment/outreach activities.
• Performs administrative tasks associated with department activities.
• Maintains professional knowledge in applicable areas.
• Travels to various locations for training and support as necessary.
• Assists Regional Director of Texas and Vice President of Texas as necessary.

Skills

Customer service

Bilingual

Communication skills

Education

High school diploma or equivalent

Job description

CALRegional is seeking a full-time Student Support Services Coordinator in San Antonio, TX. You will help enroll students, explain programs and costs, and answer questions by phone and email. The role requires bilingual English/Spanish preferred and strong customer service skills. Schedule is Mon–Thu 11 a.m.–7 p.m.

and Fri 11 a.m.–3 p.m. Benefits include health coverage and a 401(k). The candidate will maintain CRM records, assist with recruitment activities, and support both the Regional