Enrollment Services Lead & Advisor

Texas A&M University System; San Antonio (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Texas A&M University - San Antonio is seeking an Enrollment Services Advisor II to provide comprehensive student and family support across admissions, financial aid, and registration. The role emphasizes customer service, data management, and collaborative program oversight, within the Welcome Center.

The position requires a bachelor's degree and at least two years of related experience, with some travel for recruitment events and strong communication skills to assist diverse student populations.

Qualifications

• Bachelor’s degree or higher required.
• Two years of related experience.

Responsibilities

• Provides customer service to students, faculty, and staff via phone and email.
• Advises students regarding financial aid and admissions decisions.
• Maintains database of inquiries and follow-up with interested students.
• Oversees walk-in flow and inbound calls; monitors queues.
• Supports reporting using CRM/ Banner/ CISCO/ QLess/ JIRA.
• Resolves enrollment-related concerns and assists with processes.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

Bachelor’s degree or higher in related field

Tools

Element451

Banner

CISCO

QLess

JIRA

Job description

Texas A&M University - San Antonio is seeking an Enrollment Services Advisor II to provide comprehensive student and family support across admissions, financial aid, and registration. The role emphasizes customer service, data management, and collaborative program oversight, within the Welcome Center.

The position requires a bachelor's degree and at least two years of related experience, with some travel for recruitment events and strong communication skills to assist diverse student populations.