Student Services Coordinator

CALRegional; San Antonio (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

34-hour workweek

Bonuses, raises and promotions

Job summary

CALRegional is seeking a full-time Student Support Services Coordinator in San Antonio, TX. You will help enroll students, explain programs and costs, and answer questions by phone and email. The role requires bilingual English/Spanish preferred and strong customer service skills. Schedule is Mon–Thu 11 a.m.–7 p.m.

and Fri 11 a.m.–3 p.m. Benefits include health coverage and a 401(k). The candidate will maintain CRM records, assist with recruitment activities, and support both the Regional

Qualifications

• High school diploma or equivalent.
• Bilingual English/Spanish preferred.
• 2+ years of customer service experience.
• 1 year of sales experience preferred.
• Demonstrated ability to communicate, listen, and help resolve conflicts with customers.

Responsibilities

• Supports the new student enrollment process by answering incoming student questions, providing a thorough review of program, tuition, and associated costs.
• Delivers program information via telephone and written materials, communicating school policies, processes, and procedures.
• Addresses issues or concerns regarding cost, financing, dress code, curriculum, tutoring, testing procedures, enrollment paperwork information, cancellation policy, or other related items.
• Maintains CRM database to company standards.
• Performs the functions of the job while remaining compliant with organizational policies as well as state, federal, and other regulatory bodies.
• Participates in and suggests recruitment/outreach activities.
• Performs administrative tasks associated with department activities.
• Maintains professional knowledge in applicable areas.
• Travels to various locations for training and support as necessary.
• Assists Regional Director of Texas and Vice President of Texas as necessary.

Skills

Customer service

Bilingual

Communication skills

Education

High school diploma or equivalent

Job description

Job Details

• Job Location: San Antonio Main Office - San Antonio, TX 78217
• Position Type: Full Time
• Education Level: High School
• Salary Range: $20.00 - $23.00 Hourly
• Job Shift: Day
• Job Category: Admin - Clerical

Change Lives!

Who We’re Looking For

We are looking for an enthusiastic and self-motivated full-time Student Support Services Coordinator to join our team in San Antonio, TX. We are interested in candidates who want to work for a company that is passionate about changing lives and helping build the essential workforce! The schedule for this position is Monday through Thursday from 11 a.m. to 7 p.m. and Friday from 11 a.m. to 3 p.m.

Duties & Responsibilities:

• Supports the new student enrollment process by answering incoming student questions, providing a thorough review of program, tuition, and associated costs
• Delivers program information via telephone and written materials, communicating school policies, processes, and procedures.
• Addresses issues or concerns regarding cost, financing, dress code, curriculum, tutoring, testing procedures, enrollment paperwork information, cancellation policy, or other related items
• Maintains CRM database to company standards.
• Perform the functions of the job while remaining compliant with organizational policies as well as state, federal, and other regulatory bodies
• Participates in and suggests recruitment/outreach activities
• Performs administrative tasks associated with department activities
• Maintains professional knowledge in applicable areas
• Travels to various locations for training and support as necessary
• Assists Regional Director of Texas and Vice President of Texas as necessary

Qualifications:

• High school diploma or equivalent
• Bilingual: (English and Spanish) preferred
• 2+ years of customer service experience
• 1 year of sales experience preferred
• Demonstrated ability to communicate, listen, and help resolve conflicts with customers.

Why You Should Work With Us

• Generous pay between $20 and $23 per hour
• Opportunities for quarterly bonuses, raises, and promotions
• Supportive, fun, and collaborative work environment
• Benefits we are proud of including medical, dental, vision, and a 401(k).
• Work-life balance and self-care with a 34-hour workweek

We’re at an exciting time in our company’s history. Come be a part of our #calregionalfamily and help develop the heroes of tomorrow.

Who We Are

CALRegional specializes in administering healthcare training programs for public institutions in California and Texas. We provide affordable, fast-paced programs that positively impact the lives of students and the communities we serve together. Having started in 2013, our team has a great amount of experience helping public institutions expand their healthcare program offerings to meet the demands of businesses in the local community.

Since our start, CALRegional has grown over 30% each year. We’ve added new locations country-wide and created new career opportunities to strengthen our team and continue our mission of providing students with high-quality affordable healthcare career education programs and to help build the essential workforce.

Our Culture

At CALRegional, our mission is to create and sustain a culture based on our core values of Trust, Loyalty, Teamwork, Commitment, Consistency, Honesty, and Expertise. Upholding these values is the cornerstone of our success in cultivating a culture that develops strong and genuine working relationships. We strive to empower our employees to do their best work through personal growth and development.

We’ve fostered a culture that promotes constructive discussion and the prioritization of student success. We discourage departmental silos and encourage constructive feedback and ideas from all individuals in the company.

Get To Know Us:

• https://www.facebook.com/calregionalhealthcaretraining
• https://www.instagram.com/calregional/
• https://www.tiktok.com/@calregional
• https://www.linkedin.com/company/harperrandcalregional/