Student Success Specialist for Underserved Students

UC Merced; California; On-site; USD 37,000 - 63,000; Full time

Job summary

The Monarch Center Student Success Specialist at University of California, Merced provides individualized support to undocumented, mixed-status, first‑generation, low‑income, and historically underserved student populations to promote engagement, campus resource connection, and student success.

This temporary six‑month, full‑time on‑site role works with Student Life & Engagement to support Monarch Center services through activities, resource navigation, programming, and coordination with

Qualifications

• Bachelor's degree in related field from an accredited institution.
• 5 years of progressively responsible experience working with students, in higher education, or within student affairs/student services or with a community based organization would be accepted in lieu of a bachelors degree.
• 1 year of progressively responsible experience working with students, in higher education, or within student affairs/student services or with a community based organization.

Responsibilities

• Provides individualized support and resource navigation to undocumented, mixed-status, first generation, low-income, and historically underserved student populations. Assists students in accessing campus and community resources related to academic success, financial support, legal services, wellness, and basic needs. Conducts follow-up communication with students to support engagement and connection to appropriate services. Assists students in identifying barriers to success and promotes self-advocacy and problem-solving skills.
• Assists with planning and implementation of Monarch Center programs, workshops, and student engagement activities. Supports educational programming and community‑building opportunities that promote belonging, leadership development, and student success. Assists with student outreach, communications, and promotional efforts to increase awareness and participation in Monarch Center programs and services. Supports collaboration efforts with campus departments and community partners related to student programming and referrals.
• Provides operational support for Monarch Center programs and student‑facing services. Assists with logistical coordination for programs and events, including supply preparation, scheduling support, room reservations, and implementation needs. Supports front‑facing student engagement and assists with responding to student inquiries. Maintains organized program materials, student participation records, and resource information.
• Assists with tracking student participation, program attendance, and engagement data. Supports collection and organization of program feedback and participation information. Assists with maintaining records and documentation related to Monarch Center activities and services.
• Assists with communication and coordination related to student staff, fellows, interns, and volunteers. Supports administrative processes including purchasing documentation, reimbursement support, and other program‑related operational needs. Performs other related duties as assigned.

Skills

Student engagement

Resource navigation

Program coordination

Organizational skills

Communication

Confidentiality

Education

Bachelor's degree in related field

5 years experience in higher education

1 year experience in higher education

Job description

The Monarch Center Student Success Specialist at University of California, Merced provides individualized support to undocumented, mixed-status, first‑generation, low‑income, and historically underserved student populations to promote engagement, campus resource connection, and student success.

This temporary six‑month, full‑time on‑site role works with Student Life & Engagement to support Monarch Center services through activities, resource navigation, programming, and coordination with