Student Success & Engagement Specialist

SOUTHEASTERN BAPTIST THEOLOGICAL SEMINARY; Wake Forest (NC); On-site; USD 20,000 - 30,000; Part time

Job summary

Southeastern Baptist Theological Seminary in Wake Forest, NC, seeks a part-time Specialized Support Assistant for the Hispanic Leadership Development department. The role focuses on student support, translation, and communications.

Responsibilities include guiding admissions, coordinating registrations, and managing social media outreach; supervising student workers and tutors; and connecting students with counseling and tutoring resources.

Responsibilities

• Assist prospective students throughout the admissions process, providing clear information and guidance.
• Coordinate class registration activities, ensuring a smooth transition for new and returning students.
• Communicate effectively with students through multiple channels regarding registration, programs, events, and resources.
• Collaborate with other departments to disseminate important announcements and updates to students.
• Manage the office's social media presence on Facebook, Instagram, X (formerly Twitter), and any additional platforms the office establishes.
• Respond to students' service tickets by providing personalized support and guidance to students, addressing academic, personal, and social needs
• Connect students with counseling, tutoring, and academic advising.
• Plan and organize events and activities that enhance student engagement and foster a sense of community.
• Coordinate logistics, marketing, and outreach for all events.
• Develop and implement initiatives that promote student success, including workshops, seminars, and mentorship programs.
• Monitor student progress and intervene as needed to support academic achievement and retention.
• Provide personalized support to HLD Professors addressing translation of content, coordination of substantive interaction meetings, and any other support required for the development of the courses with excellence.
• Keep the FAQ section of the HLD website current.
• Maintain the office's continuity structure, including its supporting documents for each position in coordination with the Office Admin. Assistant.
• Support students seeking assistance with writing assignments.
• Recruit and train tutors, develop resources, and assess the effectiveness of Writing Center services as needed.
• Ensure that students' experience with our platforms remains seamless and user-friendly.
• Monitor and uphold the quality of online course content.
• Additional responsibilities may be assigned by the Director of HLD as needs arise.
• Supervise student workers, tutors, or interns involved in student development activities.

Job description

Southeastern Baptist Theological Seminary in Wake Forest, NC, seeks a part-time Specialized Support Assistant for the Hispanic Leadership Development department. The role focuses on student support, translation, and communications.

Responsibilities include guiding admissions, coordinating registrations, and managing social media outreach; supervising student workers and tutors; and connecting students with counseling and tutoring resources.