Student Success Coordinator: Online Retention & Advising

University of the Cumberlands; Williamsburg (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

University of the Cumberlands seeks a Student Success Coordinator to support online students, advising, and retention efforts. The role focuses on improving persistence, graduation rates, and student experience across UC Online programs.

Responsibilities include coordinating orientations, monitoring retention indicators, and delivering both individual and group success sessions. Strong communication and collaboration with faculty and staff are essential for success.

Qualifications

• Bachelor’s degree and at least 2 years of experience in student advising, recruitment, retention, or related student services areas.
• Good oral and written communication skills and an understanding of college programs and procedures regarding advisement, registration, and financial aid is desirable.

Responsibilities

• Coordinate new student orientation programs for online students.
• Establish plans of action to address negative attrition/retention patterns.
• Prepare and present retention updates and reports.
• Identify and develop student success indicators for monitoring, evaluating and reporting on student academic progress, persistence, attrition/retention and graduation rates.
• Maintain data and contact students in jeopardy of withdrawing or failing school.
• Provide individual and group Student Success Skills sessions/workshops.
• Communicate with students on a regular basis in-person, telephone, mail, and e-mail to facilitate retention activities.
• Publicize and disseminate student support materials to students.
• Build and maintain an awareness of current trends and best practices in retention and student success areas and integrate such knowledge into UC Online programs and services.
• Coordinate assessment of all program areas of responsibility.
• Provide program instruction and guidance from enrollment to graduation.
• Help students sustain motivation and progress to graduation.
• Recommend appropriate student services.
• Engage and educate students throughout their academic program.
• Perform other duties and responsibilities as assigned.

Skills

Communication skills

Relationship building

Oral communication

Written communication

Education

Bachelor's degree

Job description

University of the Cumberlands seeks a Student Success Coordinator to support online students, advising, and retention efforts. The role focuses on improving persistence, graduation rates, and student experience across UC Online programs.

Responsibilities include coordinating orientations, monitoring retention indicators, and delivering both individual and group success sessions. Strong communication and collaboration with faculty and staff are essential for success.