Student Success Coordinator

University of the Cumberlands; Williamsburg (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

University of the Cumberlands seeks a Student Success Coordinator to support online students, advising, and retention efforts. The role focuses on improving persistence, graduation rates, and student experience across UC Online programs.

Responsibilities include coordinating orientations, monitoring retention indicators, and delivering both individual and group success sessions. Strong communication and collaboration with faculty and staff are essential for success.

Qualifications

• Bachelor’s degree and at least 2 years of experience in student advising, recruitment, retention, or related student services areas.
• Good oral and written communication skills and an understanding of college programs and procedures regarding advisement, registration, and financial aid is desirable.

Responsibilities

• Coordinate new student orientation programs for online students.
• Establish plans of action to address negative attrition/retention patterns.
• Prepare and present retention updates and reports.
• Identify and develop student success indicators for monitoring, evaluating and reporting on student academic progress, persistence, attrition/retention and graduation rates.
• Maintain data and contact students in jeopardy of withdrawing or failing school.
• Provide individual and group Student Success Skills sessions/workshops.
• Communicate with students on a regular basis in-person, telephone, mail, and e-mail to facilitate retention activities.
• Publicize and disseminate student support materials to students.
• Build and maintain an awareness of current trends and best practices in retention and student success areas and integrate such knowledge into UC Online programs and services.
• Coordinate assessment of all program areas of responsibility.
• Provide program instruction and guidance from enrollment to graduation.
• Help students sustain motivation and progress to graduation.
• Recommend appropriate student services.
• Engage and educate students throughout their academic program.
• Perform other duties and responsibilities as assigned.

Skills

Communication skills

Relationship building

Oral communication

Written communication

Education

Bachelor's degree

Job description

Get Set for Cumberlands! Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service. CURRENT STUDENT or EMPLOYEE?

Job Description

The Student Success Coordinator will work to assist students in an effort to improve student retention, persistence, and graduation rates. Through providing academic advising for incoming students and early intervention measures, the coordinator will have a targeted focus on student success. This will help to coordinate initiatives to improve student retention and persistence in UC Online programs. The Coordinator will collaborate with UC Online team to design and implement retention initiatives and communicate with faculty and staff regarding student concerns. Additionally, the coordinator will work with returning students on academic and social concerns and serve as the academic advisor for returning students who have been assigned to the Coordinator.

Job Requirements

Candidates must have the character and personality to relate effectively with faculty, staff, students, and the community. Applicants must have a bachelor’s degree and at least 2 years of experience in student advising, recruitment, retention, or other related student services areas. Good oral and written communication skills and an understanding of college programs and procedures regarding advisement, registration, and financial aid is desirable.

Key Duties and Responsibilities

• The Student Success Coordinator will Coordinate new student orientation programs for online students.
• Establish plans of action to address negative attrition/retention patterns.
• Prepare and present retention updates and reports.
• Identify and develop student success indicators for purposes of monitoring, evaluating and reporting on student academic progress, persistence, attrition/retention and graduation rates.
• Maintain data and contact students in jeopardy of withdrawing or failing school.
• Provide individual and group Student Success Skills sessions/workshops.
• Communicate with students on a regular basis in-person, telephone, mail, and e-mail to facilitate retention activities.
• Publicize and disseminate student support materials to students.
• Build and maintain an awareness of current trends and best practices in retention and student success areas and integrate such knowledge into UC Online programs and services.
• Coordinate assessment of all program areas of responsibility.
• Provide program instruction and guidance from enrollment to graduation.
• Help students sustain motivation and progress to graduation.
• Recommend appropriate student services.
• Engage and educate students throughout their academic program.
• Perform other duties and responsibilities as assigned.

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a “life-more-abundant.” Located in the heart of Appalachia, University of the Cumberlands (UC) is an institution of regional distinction that offers undergraduate degrees in more than 40 major fields of study, along with several pre-professional, graduate and doctoral programs. With a total enrollment of more than 20,000 students, UC is one of the largest and fastest growing private universities in Kentucky and is devoted to preparing students for the future through hands‑on, experiential learning and research. The University of the Cumberlands does not illegally discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran status, because a person is a smoker or nonsmoker, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other University -administered programs. In order to fulfill its purpose, the University may legally discriminate on the basis of religion in employment, and the University has sought and been granted exemption from certain regulations promulgated under Title IX of the Education Amendments of 1972 which conflict with the University's religious tenets.