Student Success Coach I / Credential Analyst

The Chronicle Of Higher Education, Inc.; Riverside (CA); On-site; USD 31,684 - 34,440; Full time

Job summary

California Baptist University is seeking a Student Success Coach I / Credential Analyst to guide students from enrollment through completion. You will act as a key resource, supporting academic pathways, requirements, and campus services while collaborating with campus partners to enhance student outcomes.

The role blends advising, communication, and program support to help students stay on track, engaged, and confident in their progress. Experience in higher education advising is preferred.”

Qualifications

• Bachelor's degree or higher education experience required.
• Experience as an academic advisor in a higher education setting preferred.
• Strong interpersonal and communication skills essential.

Responsibilities

• Serve as primary non-faculty point of contact for students, both remote and in-person.
• Advise on academic programs, policies, scheduling, degree and credential requirements.
• Coordinate with campus partners to direct students to resources beyond coach scope.
• Proactively communicate with students to boost engagement, retention and re-recruitment.
• Track and analyze student needs to inform program improvements and institutional goals.
• Support recruitment and retention initiatives through outreach and sessions.
• Review academic records to verify credential requirements and advise accordingly.
• Collaborate with leaders to share insights supporting student success and accreditation.
• Assist with School of Education events and community partnerships.

Education

Bachelor's degree or equivalent

1–2 years related experience in higher education

Job description

Posting Details

Position Information

Job Title Student Success Coach I / Credential Analyst

Posting Number S1706P

Pay Range Compensation for this position is expected to range between$23.00 and $25.00 per hour, in alignment with what California Baptist University (CBU) reasonably anticipates paying for this role. The final rate may vary depending on the candidate’s qualifications, experience, and prevailing market conditions. In addition to competitive wages, CBU provides a comprehensive and generous benefits package to eligible employees.

Position Summary Information

Summary

The Student Success Coach I supports students throughout their academic journey by providing guidance, connection, and coordinated support from enrollment through completion. This role serves as a consistent, student-centered resource who helps learners navigate academic pathways, understand requirements, and access available services. By monitoring student trends and collaborating with campus partners, the Coach contributes to improving processes, strengthening engagement efforts, and supporting institutional goals. The position blends advising, communication, and program support to help students stay on track and confident in their progress.

Essential Duties and Responsibilities

1. Serve as the primary non-faculty point of contact for students, building supportive relationships that promote satisfaction and persistence through remote communication and in-person interaction.
2. Advise students on academic programs, policies, scheduling, degree and credential requirements, including complex or non-linear pathways.
3. Coordinate with campus partners and refer students to appropriate campus resources to address needs beyond the coach’s direct scope and facilitate timely, effective support.
4. Initiate and maintain proactive, targeted communication with students to support engagement, retention, and re-recruitment efforts.
5. Track, analyze, and interpret student needs and experiences to inform improvements to programs, policies, and processes.
6. Support recruitment, re-recruitment, and retention goals through outreach campaigns and group information sessions.
7. Review academic records and documentation to verify completion of academic and credential requirements and recommend eligible candidates to CTC.
8. Collaborate with program and unit leaders by sharing insights that support student success, institutional effectiveness, and CTC accreditation expectations.
9. Coordinate, participate, and/or manage School of Education events and initiatives that advance core values, student engagement, and community partnerships.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Other Knowledge Skills and Abilities

• Demonstrated willingness to live and uphold the University’s Christ-centered mission and values.
• Strong interpersonal and communication abilities, including clear written and verbal communication, effective interaction with a diverse campus community, and professional telephone etiquette.
• Strong organizational skills with the ability to maintain accurate, detailed, and consistent student records while managing multiple tasks and projects.
• Proficiency with personal computers and related software applications, along with the ability to gather data, compile information, and prepare reports.
• Ability to make sound administrative and procedural decisions, exercise good judgment, and effectively resolve student concerns.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to stand; walk; sit; and requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Work normally performed in a typical interior/office work environment, with minimal exposure to health or safety hazards.

Education and/or Experience

Bachelor’s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Experience as an academic advisor in a higher education setting is desirable.

Posting Detail Information

Nondiscrimination Statement

State and Federal law permit California Baptist University to discriminate on the basis of religion in order to fulfill its purpose. The University does not discriminate contrary to either State or Federal law.