Coordinator of Graduate Retention and Re-Entry

The Chronicle Of Higher Education, Inc.; Riverside (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Benefits package

Job summary

California Baptist University in Riverside, CA seeks a Coordinator of Graduate Retention and Re-Entry to develop and drive initiatives that support graduate student retention and re-enrollment. You will analyze data, coordinate with academic departments, and implement targeted outreach to re-engage former students and guide them back to degree completion.

Reporting to the Assistant Director of Student Success Coaching, you will lead reporting, partnerships with campuses and offices, and design

Qualifications

• Bachelor's degree required with relevant higher education experience.
• Experience in student services, retention, or enrollment management preferred.
• Strong data analysis and reporting skills for decision-making.

Responsibilities

• Provide individualized guidance to students regarding re-entry and enrollment.
• Plan and implement retention and persistence initiatives.
• Develop, analyze, and communicate retention and re-entry reports.
• Design targeted outreach and re-recruitment strategies for former students.
• Coordinate re-entry programs addressing academic, financial, and personal barriers.
• Foster relationships through proactive coaching and re-admission consultations.
• Collaborate with offices to facilitate continuation and re-entry pathways.
• Monitor metrics and propose data-informed improvements.

Skills

Data analysis

Student services

Communication

Coaching

Team collaboration

Education

Bachelor's degree

Higher education experience

Tools

Microsoft Office

Student information systems

Job description

Coordinator of Graduate Retention and Re-Entry

Compensation for this position is expected to be $28.85 perhour, in alignment with what California Baptist University (CBU ) reasonably anticipates paying for this role. The final rate may vary depending on the candidate’s qualifications, experience, and prevailing market conditions. In addition to competitive wages, CBU provides a comprehensive and generous benefits package to eligible employees.

Reporting to the Assistant Director of Student Success Coaching, the Coordinator of Graduate Retention and Re-Entry role is responsible for developing, coordinating, and implementing initiatives that support the retention and success of currently enrolled graduate students while leading efforts to proactively identify, engage, and re-enroll eligible former students. Working collaboratively with academic departments and administrative offices, this position leverages data-informed strategies, targeted outreach, and student-centered support services to remove barriers to success, strengthen student engagement, and promote persistence through degree completion. Under the leadership of the OSS, the Coordinator plays a vital role in advancing institutional retention, re-enrollment, and graduation goals.

Position Funded by External Grant

This position is funded, in whole or in part, through external grant funding and is contingent upon the continued availability of such funds. Should grant funding be reduced, suspended, or terminated, the University reserves the right to eliminate the position immediately. The University may, but is not obligated to, evaluate the ongoing viability of the position in the absence of grant funding. If the position is determined to remain viable, in whole or in part, the University, at its sole discretion, may modify the position, including reducing it to less than full-time status. Any decision regarding the continuation, modification, reduction, or termination of the position remains solely within the discretion of the University.

Essential Duties and Responsibilities

• Provide individualized guidance to students regarding re-entry processes, initial registration, degree planning, and navigation of University policies and procedures to facilitate successful re-enrollment.
• Plan, coordinate, and implement student retention and persistence initiatives in collaboration with the Associate Dean for Retention and other campus partners.
• Develop, maintain, analyze, and communicate retention, persistence, and re-entry reports and dashboards to support data-informed planning, intervention, and decision-making.
• Design and execute targeted outreach and re-recruitment strategies for withdrawn, stop-out, and at-risk students, serving as a primary point of contact throughout the re-enrollment process.
• Coordinate and administer re-entry programs and activities that identify and address academic, financial, administrative, and personal barriers affecting student success and persistence.
• Foster meaningful relationships with students through proactive communication, individualized coaching, and re-admission consultations that support a successful transition back to the University.
• Collaborate with Student Accounts, the Registrar's Office, Financial Aid, academic schools and colleges, and other stakeholders to facilitate seamless student continuation and re-entry pathways.
• Develop and implement strategic retention, persistence, and re-enrollment communication campaigns designed to increase student engagement and improve enrollment outcomes.
• Participate in early-alert and intervention efforts for academically at-risk students and coordinate workshops, peer mentoring initiatives, and other student success programs that promote persistence and degree completion.
• Monitor and evaluate retention, persistence, re-enrollment, and graduation metrics; identify trends; and recommend evidence-based strategies to enhance student success and institutional outcomes.
• Maintain accurate student records and case documentation in accordance with University policies and applicable regulatory requirements.
• Serve on University committees, task forces, and special projects related to student success, retention, persistence, and re-enrollment efforts as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Other Knowledge Skills and Abilities

• Demonstrated commitment to living out and upholding the University’s Christ-centered mission and values.
• Proficiency in the use of personal computers and standard office software applications, including student information systems, database management tools, and Microsoft Office Suite.
• Ability to exercise sound judgment and make administrative and procedural decisions involving sensitive and confidential information.
• Working knowledge of business English, basic mathematics, and general office practices, procedures, and operations.
• Demonstrated ability to plan, coordinate, prioritize, and manage multiple projects and competing responsibilities simultaneously.
• Strong written and verbal communication skills, including the ability to read, interpret, compose, and edit professional correspondence, reports, and other materials.
• Ability to work independently, exercise discretion, and maintain the confidentiality of sensitive student, employee, and institutional information.
• Skill in gathering, analyzing, and interpreting data; preparing reports; and presenting findings to support decision-making and strategic planning.
• Excellent interpersonal skills with the ability to build productive relationships and collaborate effectively with a diverse population of students, faculty, staff, and external stakeholders.
• Ability to organize, schedule, train, and coordinate the work of student employees, peer mentors, or other assigned personnel, as applicable.
• Strong organizational skills, attention to detail, and commitment to accuracy in recordkeeping and reporting.
• Demonstrated commitment to maintaining confidentiality and complying with applicable privacy regulations, policies, and procedures.
• Professional customer service and telephone etiquette skills, with the ability to respond to inquiries in a timely, courteous, and solution-focused manner.
• Ability to coordinate and facilitate meetings, workshops, events, and student engagement activities.
• Skill in evaluating processes and procedures, identifying opportunities for improvement, and implementing effective operational strategies and practices.
• Ability to investigate issues, analyze information, identify trends, and develop recommendations to address challenges and improve outcomes.
• Strong problem-solving and conflict-resolution skills, including the ability to address student concerns and complaints with professionalism, empathy, and sound judgment.
• Ability to adapt to changing priorities and work effectively in a dynamic, student-centered environment focused on retention, persistence, and student success.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to sit, stand, walk, communicate, and use hands and fingers to operate a computer keyboard, telephone, and other standard office equipment. The employee must possess sufficient visual acuity to read documents, data, and computer screens, as well as sufficient hearing and speaking abilities to communicate effectively in person, virtually, and by telephone. Occasionally lifting, carrying, pushing, and/or moving of materials weighing up to 15 pounds may be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Work is typically performed in a professional office setting with moderate noise levels and standard environmental conditions. The position routinely requires the use of computers, office equipment, and electronic communication tools. Limited travel across campus and occasional attendance at University events, workshops, or meetings outside of normal business hours may be required. The work environment involves minimal exposure to health or safety hazards and is generally consistent with a typical higher education administrative setting.

Education and/or Experience

Education: Bachelor’s degree from an accredited four-year college or university required. Experience: One to two years of experience in student services, academic advising, retention initiatives, enrollment management, higher education administration, or a related field is preferred. An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.

State and Federal law permit California Baptist University to discriminate on the basis of religion in order to fulfill its purpose. The University does not discriminate contrary to either State or Federal law.