Student Success Coach

High Point University; High Point (NC); On-site; USD 50,000 - 65,000; Full time

Job summary

High Point University is seeking a Student Success Coach to provide holistic academic and transition support to first-year students across academic, personal, social, and career domains. The role includes advising in a specific academic area, creating proactive opportunities, and coordinating services to promote retention and success.

The ideal candidate holds a Master’s degree in Education, Counseling, Student Personnel, or related field with 3+ years in academic advising within higher

Qualifications

• Master’s degree in Education, Counseling, Student Personnel, or related field with 3+ years advising/education experience.
• 3+ years advising in higher education, including work with at-risk/transfer/undeclared students.
• Excellent communication, interpersonal, and writing skills; ability to synthesize data and plan solutions.
• Proficiency with Microsoft Office and a student records system; ability to report findings.

Responsibilities

• Assist in a year-long orientation program for first-year students and their transition.
• Support first-year activities to foster belonging and connection to campus and community.
• Develop and disseminate communication materials for stakeholders (faculty, parents).
• Lead seminars on first-year issues (time management, homesickness, leadership).
• Monitor attendance, academic performance, and progression; support graduation planning.
• Provide developmental and appreciative advising to holistically support students.
• Coordinate academic advising, tutoring, Learning Excellence, and Accessibility Resources.
• Advise on course selection, majors, and university policies; provide group and individual advising.
• Build rapport with departments and peer advising liaisons to meet student needs.
• Maintain confidential records, generate reports, and refer students to campus services.

Skills

Excellent communication

Interpersonal skills

Writing and speaking skills

Analytical thinking

Multitasking

Education

Master’s degree in Education, Counseling, Student Personnel, or related field

Tools

Microsoft Office

Student information system

Job description

High Point University's Student Success Department is seeking a Student Success Coach. This position is responsible for providing appropriate academic and transitional support to first-year students applicable to all aspects of the student's life tasks: academic, personal, social, and career. The Student Success Coach is also responsible for a specific academic area and advising function. The candidate selected for this position will address the unique needs of first-year students by providing holistic/pro-active opportunities, academic support/advising, and transition support. The Student Success Coach will also assist in the implementation of programs and services designed to promote academic, personal, and social/emotional success, engagement, and retention of first-year students.

QUALIFICATIONS:

Education:

• Master’s degree required in an appropriate, related field (Education, Counseling, Student Personnel, or others) with 3 or more years of experience in advising and/or in higher education

Experience and Training:

• 3 or more years of experience in the field of academic advising, including working with at-risk students, transfer students and students with undeclared major status; required experience in working with students in higher education settings

Knowledge, Skills, Ability:

• Knowledge of Microsoft Office and a student record system; excellent communication and interpersonal skills; excellent writing and speaking skills, ability to analyze and synthesize situations and data, implement appropriate solutions, and create reports; ability to multitask and work in a fast-paced environment; ability to maintain professional appearance and demeanor in all situations with students, parents, and colleagues, ability to work and thrive positively and collaboratively in an open environment

ESSENTIAL FUNCTIONS:

• Assists in a year-long orientation program designed to meet the unique academic and social/emotional needs of first-year students;

• Assists with first-year student activities that promote a sense of "belongingness" and "connection" to peers, High Point University, and the community;

• Assists with the development and dissemination of communication materials (brochures, website, social media, etc.) to enhance the services provided for first-year students including materials for various stakeholders (including faculty and parents);

• Assists with seminars on topics related to first-year issues (time management, dealing with homesickness, leadership building, etc.);

• Supports the academic success and progress of first-year students through class attendance monitoring, academic performance monitoring, transitional conferencing, and graduation planning in coordination with the Office of Academic Services;

• Provides student support through Developmental and Appreciative advising that comprehensively supports the whole student in all aspects of their life tasks - academic, personal, social, and career;

• Coordinates student academic support: academic advising, academic services/tutoring, Learning Excellence, and Accessibility Resources and Support;

• Provides academic and transitional advising support to all entering first-year students;

• Advises on course selection and academic planning, majors and careers, academic progress, and general university policies and procedures;

• Provides academic advising through group orientation, peer, and individualized contact;

• Develops rapport, provides training, and serves as an advising liaison with assigned school/departments and their faculty as well as peer advising liaisons to best serve the advising needs of students in the respective majors;

• Advises first-year students regarding academic requirements and courses for majors - including incorporation of High Point University academic policies and procedures;

• Provides systematic support for first-year students in undecided/undeclared majors;

• Provides systematic support for first-year students identified as "at-risk" in coordination with the Office of Student Life;

• Assists with a First Year Navigator program that matches first-year students to upper-class students who then assist the first-year students with transitioning to college life and developing a sense of "belonging" to the campus community;

• Maintains confidential records, collects data, and prepares reports related to the functions of advising, planning, evaluation, and assessment;

• Makes referrals to other university services/offices as appropriate (examples: Academic Services, Registrar's Office, Student/Residence Life, Counseling Services, Office of Accessibility Resources and Services, Career and Professional Development, etc.);

• Attends Professional Development/Training aligned to the goals of the position.

• Other duties as identified by the Senior Director of Student Success.
  

SUPERVISION RECEIVED:

• Supervision is received from the Senior Success Coach.
  

This is a full-time position that requires evening and weekend obligations. The ideal candidate will have knowledge about best practices in college transition/retention, and late adolescent development - including social and emotional development, as well as experience working with this age group. The ability to work in a collaborative, fast-paced work environment is a necessity for the position. Excellent communication skills, both oral and written are required.

For more information about this position, please contact Kelley McCrary, Assistant Director of Student Success at [e-mail] or Pamela Francisco, Assistant Vice President of Student Success at [e-mail] or Hilah Cook, Assistant Director of Student Success at [e-mail]