Student Success Coach

Bennett College; Greensboro (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A college focused on student success is seeking a Success Coach. This role involves mentoring students to achieve academic and personal goals through personalized plans and support services. Candidates must hold a Bachelor's Degree and have three years of experience in assisting students. Ideal applicants will demonstrate strong organizational and communication skills, and the ability to work in various environments. Competitive salary and ongoing professional development opportunities are provided.

Qualifications

• Bachelor’s Degree required; Master’s Degree preferred.
• Minimum three years of work-related experience assisting and assessing students/clients in academic and/or life skills.

Responsibilities

• Mentor and coach students to achieve their personal and academic goals.
• Engage at-risk and underserved students to enhance success.
• Develop student success and completion materials.

Skills

Mentoring and coaching

Organizational skills

Communication skills

Ability to work in hybrid environments

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Office equipment and technology

Word processing software

Databases

Spreadsheets

Job description

The Success Coach will work with Bennett College students to develop skills, behaviors, and habits, that contribute to success in college and beyond. These include, but are not limited to, academic and career goal setting, learning strategies, time management and organization, self-regulation, and self-efficacy. It is the responsibility of the Student Success Coach to assist in guiding students in retention and degree completion efforts. The Student Success Coach is a collaborative services role focused on retention and graduation, outreach, and intervention.

This position is scheduled Monday – Friday, 8:00am – 5:00pm. Some evenings and weekends may be required.

ESSENTIAL JOB FUNCTIONS:

• Provides mentoring and coaching for students to develop and accomplish their personal, academic, and professional goals.
• Assist students in creating a personalized degree completion plan.
• Assists newly admitted and current students with college processes related to registration, financial aid, career services and other related topics, as needed.
• Refers students to appropriate internal and community-based programs and support services.
• Serves as a liaison between students and their respective academic departments.
• Attend division/advisory meetings to remain current in program offerings and career/occupational trends.
• Relays pertinent information to appropriate Student Service function when necessary.
• Assists with the development of student success, retention, and completion materials and presentations.
• Maintains accurate/updated records of assigned student cohort.
• Engages at-risk, underserved, first generation, low income and differently abled students.
• Provides one‑on‑one and group meetings to improve engagement and ensure student success.
• Trains and coaches students regarding skills for success.
• Develops and implements procedures for intake, monitoring, and assessment of student progress in accordance with current best practices.
• Instructs an assigned section of OR 100 for New and Transfer Students.
• Serves as Coordinator for Office of Student Success Program Initiatives
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Bennett College’s mission, policies, and procedures.
• Ability to work in a face‑to‑face, hybrid, and online environment.
• Skill in the use of office equipment and technology, including computers and related software, such as word processing, databases, and spreadsheets, and the ability to master new technologies.
• Ability to handle confidential information.
• Ability to understand instructions and follow detailed procedures consistently.
• Demonstrated good organizational skills, including the ability to prioritize multiple tasks, work in a fast‑paced environment with numerous interruptions, and meet deadlines.
• Skill in maintaining and updating records and related systems.
• Ability to effectively communicate and present ideas and concepts orally and in writing.
• Ability to establish effective working relationships and use good judgment, initiative, and resourcefulness when dealing with staff, students, faculty, the public, and other professional contacts.
• Ability to critically assess situations, maintain attention to detail, solve problems, work efficiently, and adapt to change.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree required; Master’s Degree preferred.
• Minimum three years of work‑related experience assisting and assessing students/clients in academic and/or life skills.