Student Success Coach

Johnson C. Smith University - JCSU; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Johnson C. Smith University is seeking a Student Success Coach to support students in developing skills and habits that drive retention and completion.

The role involves coordinating with advisors, mentors, and campus staff to guide academic and career planning, while providing individualized support to meet learning needs. The position reports to the Director of the Center for Student Success and Academic Excellence.

Qualifications

• Master's degree in counseling, education, psychology or closely related field required.
• At least two years of experience in a higher education setting preferred (advising, career services, student success, etc.).
• Strong interpersonal, analytical, organizational and customer service skills; ability to work in a team.

Responsibilities

• Monitors a caseload of students with check-ins and outreach.
• Responds to early alerts with proactive student outreach.
• Documents student interactions and progress in Navigate.
• Advocates for students and fosters engagement and belonging.
• Conducts academic coaching and develops academic success plans.
• Supports students in time management and study skills development.
• Collaborates with advisors to ensure accurate academic planning and degree completion.
• Connects students with resources and career development opportunities.

Skills

Interpersonal skills

Analytical skills

Organizational skills

Customer service

Team collaboration

Microsoft Office

Jenzabar ERP

Education

Master's degree in Counseling/Education/Psychology

Tools

Microsoft Office

Jenzabar ERP

Job description

This position is fully in-person (not remote or hybrid)

GENERAL STATEMENT OF JOB

The Student Success Coach at Johnson C. Smith University supports students in building skills, behaviors, and habits that contribute to success, retention, persistence, and completion. In conjunction with Teacher Advisors, faculty advisors, mentors, administrators, and other campus personnel, the Student Success Coach guides students in academic and career planning and offers individual support to help meet their learning success needs. This position reports to the Director of the Center for Student Success and Academic Excellence.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

• Monitors progress of a caseload of students with check-ins, scheduled meetings and/or proactive outreach and communication, responding to student questions, concerns, and needs
• Responds to early alerts submitted by faculty and other campus personnel with intentional and intrusive outreach to students enrolled in academic year and summer bridge programs
• Documents student interactions, progress and outcomes, including entering alerts into the Navigate system and responding to student alerts, as necessary
• Advocates on behalf of students, fostering student participation in activities that support academic engagement and a sense of belonging
• Conducts academic coaching, through individual or group sessions, helping students assess their own performance and developing academic success plans
• Supports students in developing self-efficacy by identifying and overcoming obstacles that may be impeding academic success
• Coaches students regarding effective time management, organization skills and goal setting
• Assists students with the identification, development, and implementation of learning strategies and study skills specific to course materials
• Collaborates with Teacher Advisors and faculty advisors to facilitate accurate academic planning according to university policies and discipline requirements to ensure timely degree completion
• Connects students with appropriate resources and support services
• Works collaboratively with Smith Institute for Research, Career Development, and Post-Graduate Readiness personnel to facilitate career goal setting and career planning, and engagement in career development activities
• Provides individualized information and support regarding financial aid resources and deadlines. Teaches Smith Seminar (SMS 100)
• Assists in the development, preparation, and updating of advising and coaching materials
• Develops and maintains accurate, organized and detailed student records that inform retention, persistence and graduation strategies
• Evaluates effectiveness of interventions and uses data to enhance future services Works some evenings and weekends as required
• Performs duties unique to specific departments or colleges, as needed

ADDITIONAL JOB FUNCTIONS

• Performs general administrative office work as required, including, but not limited to, preparing reports and correspondence, entering computer data, copying and filing documents, reviewing professional journals, attending and conducting meetings, etc.
• Serves on university committees
• Performs other assigned duties as required to meet organizational needs

MINIMUM TRAINING AND EXPERIENCE

A master's degree in counseling, education, psychology, or a closely related field is required. At least two years of experience in a higher education setting, such as advising, teaching, career services, financial aid, admissions, student success, counseling, or student affairs office is preferred. Must demonstrate strong interpersonal, analytical, organizational, and customer service skills and willingness to work in a team-oriented environment. Familiarity with or willingness to learn Microsoft Office, Jenzabar and related Enterprise Resources Programs (ERPs) is required. The equivalent combination of education and work experience may be considered.