Student Success Assistant PT PCC

Georgia Northwestern Technical College; United States; On-site; USD 17,000 - 24,000; Part time

Job summary

Georgia Northwestern Technical College is seeking a part-time Student Success Assistant to be located on the Polk County Campus. The role will staff the Help Center front desk, answer calls, and provide information to students, faculty, staff, visitors, and the public. Travel to other campuses may be required to meet needs.

Up to 29 hours per week, in-person; telework is not offered. The successful candidate will handle admissions inquiries, assist with orientation and events, enter data,

Qualifications

• Minimum of a high school diploma or equivalent with related work experience.
• Preferred Associate’s degree in a related field.
• Strong customer service, communication and office skills.

Responsibilities

• Staff the Help Center front desk and assist visitors.
• Answer calls and provide accurate information to students and public.
• Coordinate orientation, open houses, and campus tours.
• Enter data into Banner and Target X; manage office supplies.
• Provide secretarial support to the Student Success office.

Skills

Customer service standards

Oral and written communication

Multi-tasking and teamwork

Education

High School diploma or equivalent

Associate’s degree

Job description

Job Title

Student Success Assistant PT

Agency

Georgia Northwestern Technical College

Shift

Any (United States of America)

Compensation Details

$15.00 PER HOUR

Job Description

Student Success Assistant Part Time Polk County Campus Job Summary: Georgia Northwestern Technical College is seeking qualified applicants for the position of part-time Student Success Assistant to be located on the Polk County Campus and may be required to travel to other campuses to meet operational requirements. This position will report to the Director of Student Success. This position will staff the Help Center front desk, answer telephone calls, and provide appropriate information and assistance to prospective and current students, faculty, staff, visitors, and the general public. This position may also assist in the coordination of orientation, group tours and other special events, as well as process purchase orders and monitors office supplies. The successful candidate will work up to 29 hours per week in-person; telework is not an option. Work hours may vary occasionally based upon operational needs.

Duties/Responsibilities

• Receive visitors, answer telephone calls and provide appropriate information and assistance to prospective and current students, faculty, staff, visitors and general public.
• Assist in the coordination of open houses, recruiting activities, and other special events.
• Coordinates and leads individual campus visits and assists with group tours as needed.
• Prepares letters, memoranda and handouts related to acceptance and readmission of students.
• Provides career and technical guidance to prospective and current students.
• Provides information and assistance in the application and completion of the admissions and financial aid process.
• Assists with registration and orientation questions or support.
• Enters data into Banner and Target X.
• Monitors use of and maintains office supplies.
• Assists with special events, projects and activities as requested.
• Provides secretarial and clerical duties in support of student success.
• Answer and responds to the Admissions email (primary contact).
• Back up for the Call Center.
• Other duties assigned.

Competencies

Knowledge of the mission of postsecondary vocational/technical education Knowledge of relevant college, state and federal policies Knowledge of excellent customer service standards Knowledge of modern office practices and procedures Skill in the operation of computers and job-related software programs Knowledge of college programs of study Knowledge of financial aid requirements Skill in interpersonal relations and in dealing with the public Oral and written communication skills Ability to multi-task and work as a team member in a fast-paced environment

Minimum Qualifications

• High School diploma or equivalent *and* one (1) year of work-related experience.

Preferred Qualifications

• Associate’s degree from an accredited college or university.
• One year work experience in a related area.

Physical Demands

Work is typically performed in a classroom or office environment with intermittent sitting, standing, or walking in various settings. The employee occasionally lifts or moves objects light to medium weight. Full range of hand and finger motion may be utilized for data entry purposes. If the job involves driving, physical requirements include the ability to operate a vehicle and sit for extended periods.

Salary

$15.00 per hour

Benefits

If this is a part-time position, no benefits are available

Application Deadline

Open until filled.

Equal Opportunity Employer

A unit of the Technical College System of Georgia, as set forth in its student catalog, GNTC complies with the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of or otherwise subjected to unlawful discrimination, harassment or retaliation under any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Title IX and Equity Coordinator

Linda McEntire, Floyd County Campus, Building I 103, 706-516.5184, [e-mail].

Minimum Qualifications

High school diploma or equivalent

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

About Georgia State Government

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.