Student Success Assistant PT PCC

State-of-Georgi; Rockmart (GA); On-site; USD 19,000 - 22,000; Part time

Job summary

Georgia Northwestern Technical College is seeking a part-time Student Success Assistant to be located on the Polk County Campus. The role may travel to other campuses to meet operational needs and reports to the Director of Student Success.

The position staffs the Help Center, answers calls, guides prospective and current students, and assists with orientation and events. Data entry into Banner/Target X is required, with back-up for admissions email.

Qualifications

• High School diploma or equivalent and one year of work-related experience.
• Strong customer service and communication skills.
• Ability to multi-task in a fast-paced office environment.

Responsibilities

• Staff the Help Center front desk and answer inquiries from students, faculty, staff, visitors and the general public.
• Assist in coordinating open houses, recruiting activities, and other special events.
• Coordinate campus visits and group tours as needed; assist with admissions/financial aid tasks.

Skills

Customer service

Communication skills

Data entry

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Associate’s degree

Tools

Banner

Target X

Microsoft Office

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Student Success Assistant PT PCCAgency:Georgia Northwestern Technical CollegeJob Requisition ID:JR0000005176Shift:Any (United States of America)Compensation Details:$15.00 PER HOURJob Description:Student Success AssistantPart TimePolk County CampusJob Summary:Georgia Northwestern Technical College is seeking qualified applicants for the position of part-time Student Success Assistant to be located on the Polk County Campus and may be required to travel to other campuses to meet operational requirements. This position will report to the Director of Student Success. This position will staff the Help Center front desk, answer telephone calls, and provide appropriate information and assistance to prospective and current students, faculty, staff, visitors, and the general public. This position may also assist in the coordination of orientation, group tours and other special events, as well as process purchase orders and monitors office supplies. The successful candidate will work up to 29 hours per week in-person; telework is not an option. Work hours may vary occasionally based upon operational needs.Duties/Responsibilities:Receive visitors, answer telephone calls and provide appropriate information and assistance to prospective and current students, faculty, staff, visitors and general public.Assist in the coordination of open houses, recruiting activities, and other special events.Coordinates and leads individual campus visits and assists with group tours as needed.Prepares letters, memoranda and handouts related to acceptance and readmission of students.Provides career and technical guidance to prospective and current students.Provides information and assistance in the application and completion of the admissions and financial aid process.Assists with registration and orientation questions or support.Enters data into Banner and Target X.Monitors use of and maintains office supplies.Assists with special events, projects and activities as requested.Provides secretarial and clerical duties in support of student success.Answer and responds to the Admissions email (primary contact).Back up for the Call Center.Other duties assigned.Competencies:Knowledge of the mission of postsecondary vocational/technical educationKnowledge of relevant college, state and federal policiesKnowledge of excellent customer service standardsKnowledge of modern office practices and proceduresSkill in the operation of computers and job-related software programsKnowledge of college programs of studyKnowledge of financial aid requirementsSkill in interpersonal relations and in dealing with the publicOral and written communication skillsAbility to multi-task and work as a team member in a fast-paced environmentMinimum Qualifications:High School diploma or equivalent *and* one (1) year of work-related experience.Preferred Qualifications:Associate’s degree from an accredited college or university. One year work experience in a related area.Physical Demands:Work is typically performed in a classroom or office environment with intermittent sitting, standing, or walking in various settings. The employee occasionally lifts or moves objects light to medium weight. Full range of hand and finger motion may be utilized for data entry purposes. If the job involves driving, physical requirements include the ability to operate a vehicle and sit for extended periods.Salary: $15.00 per hourBenefits:If this is a part-time position, no benefits are availableApplication Deadline: Open until filled.A Unit of the Technical College System of GeorgiaEqual Opportunity EmployerA unit of the Technical College System of Georgia, as set forth in its student catalog, GNTC complies with the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of or otherwise subjected to unlawful discrimination, harassment or retaliation under any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law. Title IX and Equity Coordinator: Linda McEntire, Floyd County Campus, Building I 103, 706-516.5184, [e-mail] Qualifications:High school diploma or equivalentEqual Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.