Student Success Coordinator

State-of-Georgi; Rome (GA); On-site; USD 50,000 - 52,000; Full time

Job summary

Georgia Northwestern Technical College seeks a Student Success Coordinator for the Floyd County Campus. The role will direct the student help center, supervise support staff, and travel to other campuses as required to meet operations.

On-campus presence is required with occasional evenings and events. The position supports admissions, financial aid guidance, and student engagement, using CRM tools to process information and generate reports.

Qualifications

• Bachelor’s degree in a related field and two years of related work experience.
• Two years of managerial or supervisory experience.
• Experience with TargetX (Salesforce) or another higher education CRM.

Responsibilities

• Direct the student help center on the Floyd County Campus and supervise student success staff.
• Administer admissions policies and procedures and oversee admissions, acceptance, and readmission of students.
• Provide career and technical guidance to prospective and current students; assist in planning registration and orientation.

Skills

Leadership

Oral & written communication

CRM software

Bilingual (English/Spanish)

Education

Bachelor’s degree

Master’s degree

Tools

TargetX (Salesforce)

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Student Success CoordinatorAgency:Georgia Northwestern Technical CollegeJob Requisition ID:JR0000004906Shift:Day (United States of America)Compensation Details:$49,920 - $52,000Job Description:Student Success CoordinatorFull TimeFloyd County CampusJob Summary:Georgia Northwestern Technical College is seeking qualified applicants for the position of Student Success Coordinator to be located on the Floyd County Campus and will be required to travel to other campuses to meet operational requirements. This position will report to the Director of Student Success. This position is responsible for directing the student help center of an assigned campus of Georgia Northwestern Technical College and has direct supervision over one or more student success assistant(s). This position will require occasional evening and weekend hours, occasional travel to community events, and possible infrequent overnight travel for professional development. This position requires an on-campus work environment presence and does not offer a telework option.Duties/Responsibilities:Assists in managing daily campus operations, programs, and services critical to student success functions.Administers admissions policies and procedures and organizes a sound admissions program.Oversee the admission, acceptance, and readmission of students.Assists in institutional recruitment efforts of new students.Provide career and technical guidance to prospective and current students.Provides information and assistance in the application and completion of the admissions and financial aid process.Utilize the institution's customer relationship management (CRM) software to process student information, review documentation, and analyze reports.Monitors data for efficient and accurate entry into the student information system.Counsel students and assist in the resolution of problems.Assists in campus-wide student activities, resources, and engagement.Plans, coordinates, and conducts individual and group tours.Assists in planning, coordinating, and conducting registration and orientation.Serves on various Student Success committees.Actively engage in off-campus community events, committees, and meetings to build and maintain positive relationships with external stakeholders.Evaluates employees at scheduled intervals upon reviewing all relevant information.Conducts regular evaluation of services and provides training or makes adjustments as needed.Reviews and approves employee leave and timesheets.Duties as assigned.Competencies:Knowledge of the mission of postsecondary vocational/technical educationKnowledge of relevant college, state, and federal policiesKnowledge of relevant state and federal regulationsKnowledge of college programs of studyKnowledge of financial aid requirementsKnowledge of resources available to students on each campusSkill to work cooperatively with community leaders, students, faculty and staffLeadership skillsSkill in the operation of computers and job-related software programsSkill in decision-making and problem-solvingSkill in interpersonal relations and in dealing with the publicOral and written communicationMinimum Qualifications:Bachelor’s degree in a related field *and* Two (2) years of work experience in a related fieldNote: Experience may substitute for the degree on a year-for-year basisPreferred Qualifications:Master’s degree in a related field *or* a Bachelor’s degree in a related field and 4 years of work experience in a related field.Two years of managerial or supervisory experience.Three years of work experience at a technical college.Experience using TargetX (Salesforce) or another higher education customer relationship management (CRM) software.Experience with higher education admissions and enrollment procedures.Bilingual (English/Spanish) preferredPhysical Demands:Work is typically performed in a classroom or office environment with intermittent sitting, standing, or walking in various settings. The employee occasionally lifts or moves objects to a light to medium weight. Full range of hand and finger motion may be utilized for data entry purposes.If the job involves driving, physical requirements include the ability to operate a vehicle and sit for extended periods.Salary: $49,920 - $52,000Benefits:If this is a part-time position, no benefits are available. If this is a full-time position, benefits include: 13 paid State holidays, annual and sick leave, paid parental leave, educational support leave, options in the State of Georgia health and flexible benefits package, 401K & 457 options, a choice of two retirement systems dependent upon position: Teachers Retirement System of Georgia or the Employee’s Retirement System of Georgia.Application Deadline: Open until filled.Application Process:All application packets MUST be completed via the Team Georgia Careers website: https://careers.georgia.gov / . We do not accept applicant resumes, transcripts, etc. in any other format except through the application process on the Team Georgia Careers website. In order for your application to be considered complete, please attach Resume, professional references, and education credentials such as licenses, certifications, and transcripts, if applicable and those will be verified prior to beginning employment. Pursuant to college policy, a thorough background investigation, including a criminal history records check, shall be conducted on all candidates prior to employment. Some positions may require a motor vehicle record search, credit history and drug screen. No phone calls or emails please .A Unit of the Technical College System of GeorgiaEqual Opportunity EmployerA unit of the Technical College System of Georgia, as set forth in its student catalog, GNTC complies with the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of or otherwise subjected to unlawful discrimination, harassment or retaliation under any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law. Title IX and Equity Coordinator: Linda McEntire, Floyd County Campus, Building I Room 105, 706-516-5184, [e-mail] Qualifications:Bachelor's degree *and* Two (2) years related work experience - -Note: Experience may substitute for the degree on a year-for-year basis.Equal Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.