Student Success Advisor I (Hybrid/Remote)

Columbia Southern University, Inc.; Orange Beach (AL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Columbia Southern University, Inc. is seeking an Academic Advisor I to support students in the Academic Advising Center. Under supervision of a Team Lead, you will help plan schedules, recommend courses, and guide students toward their degree goals.

The role emphasizes communication via phone, email, SMS, chat, and video calls; you will monitor progress, ensure FERPA compliance, and participate in professional development.

Qualifications

• Experience working with diverse student populations preferred.
• Experience in problem-solving and conflict resolution preferred.
• Ability to handle sensitive information with professionalism.

Responsibilities

• Serves as central point of contact for assigned student population.
• Provides guidance throughout degree program including success strategies.
• Uses phone, email, SMS, chat, and video calls to engage with students.
• Proactively contacts assigned student population per university priorities.
• Identifies student goals and develops student-centered academic plans.
• Ensures accurate information and compliance with university policies.
• Advises at-risk students and explores alternatives for persistence.
• Complies with FERPA and relevant laws regarding student information.
• Completes at least two hours of professional development per year.

Skills

Active Listening

Critical Thinking

Reading Comprehension

Social Perceptiveness

Time Management

Attention to Detail

Tools

Microsoft Word

Excel

Outlook

Blackboard

Internal database software

Job description

Columbia Southern University, Inc. is seeking an Academic Advisor I to support students in the Academic Advising Center. Under supervision of a Team Lead, you will help plan schedules, recommend courses, and guide students toward their degree goals.

The role emphasizes communication via phone, email, SMS, chat, and video calls; you will monitor progress, ensure FERPA compliance, and participate in professional development.