Student Success Advisor: First-Year & Crisis Support

University of New Haven; West Haven (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Employee discounts

Paid time off

Job summary

The University of New Haven in West Haven, CT, is seeking an Academic Success Advisor to support first- and second-year students with supplemental advising and crisis/case management across the college. The role works with faculty advisors, the registrar, and student services to guide course selection, degree progress, and transition planning.

You will monitor progress with Navigate, conduct proactive outreach, and coordinate campus resources to promote persistence and degree completion while

Qualifications

• Master’s Degree in related academic or counseling and student personnel; experience in working with students in a higher education setting.
• Knowledge of, commitment to, and expertise at building rapport with students from diverse backgrounds.
• Commitment to student-centered advising team approach and able to resolve student issues from request to resolution
• Understanding the academic and developmental needs of college students.
• Demonstrated ability to work effectively with others to accomplish team goals.
• Experience in Appreciative Advising/Certification preferred; willingness to pursue certification if hired
• Excellent communication, counseling, organizational, interpersonal, detail oriented, written and verbal communication skills
• Strong computer skills (Microsoft Office Suite, manage databases)
• Familiar with electronic methods of communication (online chat, webinars, social networking sites)
• Experience in dealing with confidential materials and information
• Ability to interact effectively with students, faculty, and administrators on campus
• Occasional evening and weekend hours required

Responsibilities

• Provides supplemental academic advising to first- and second-year students within the assigned college, supporting their transition to university expectations and helping them establish strong academic habits.
• Collaborates with faculty advisors, program coordinators, and the registrar’s office to ensure accurate course selection, registration, and progress toward degree completion for first year students.
• Uses Navigate and related tools to monitor student progress, track interactions, and identify early signs of academic difficulty.
• Conducts proactive outreach to students with midterm deficiencies, early alerts, or inconsistent course engagement.
• Counsels students on university policies, degree requirements, and the use of advising systems such as Degree Works, Banner, and academic worksheets.
• Provides supplemental advising support for major exploration, course completion and transition planning between academic years.
• Participates in new student and transfer orientation, registration events, and first-year transition programming within the assigned college.
• Refers students to tutoring, academic support, or other university resources to reinforce skill development and self-efficacy.
• II. Crisis and Case Management (All Student Levels)
• Uses Navigate and related tools to monitor student progress, track advising interactions, and identify early signs of academic difficulty.
• Conducts proactive outreach to students with midterm deficiencies, early alerts, and inconsistent course engagement.
• Collaborate with student support offices across campus to monitor student support case management for students within the college experiencing academic, personal, or situational challenges affecting persistence.
• Collaborates closely with deans, associate deans, faculty, and student support offices (e.g., CASA, TASC, Accessibility Services, Counseling, and Dean of Students) to coordinate care and intervention plans for crisis management.
• Works with students to develop Academic Success Plans that include achievable goals, connection to campus supports, and monitoring checkpoints.
• Serves as an advocate for students navigating complex academic or personal circumstances, ensuring consistent communication among campus partners.
• Secondary Functions
• Refine existing and develop additional tools for use in success advising
• Keep abreast of national academic advising and counseling standards through on-going research and/or professional development opportunities
• Represents the department at university events
• Assist with the advising and pre-registration of all first-year students during the university’s summer orientation program

Skills

Excellent communication

Counseling skills

Organizational skills

Interpersonal skills

Written communication

Verbal communication

Confidential materials handling

Team collaboration

Strong computer skills

Education

Master’s Degree in related academic or counseling and student personnel

Appreciative Advising/Certification preferred; willingness to pursue certification

Tools

Microsoft Office Suite

Database management

Job description

The University of New Haven in West Haven, CT, is seeking an Academic Success Advisor to support first- and second-year students with supplemental advising and crisis/case management across the college. The role works with faculty advisors, the registrar, and student services to guide course selection, degree progress, and transition planning.

You will monitor progress with Navigate, conduct proactive outreach, and coordinate campus resources to promote persistence and degree completion while