Student Success Advisor | Academic Planning & Retention

QuickCruit, Inc.; Town of Orchard Park (NY); Hybrid; USD 41,000 - 51,000; Full time

Job summary

Bryant & Stratton College in Orchard Park, NY, is hiring an Academic Advisor to build personalized, learning-centered advisement relationships with students. The role emphasizes assessing development, setting academic, personal, and career goals, and supporting student success through guidance and retention initiatives.

The position is performed onsite with potential for hybrid/work-from-home based on tenure and performance, primarily Monday–Friday, with some evenings or Saturdays as needed.

Qualifications

• Bachelor’s degree from an accredited institution.
• Two-three years’ experience in customer service.
• Internet savvy, proficient with Microsoft Office products.

Responsibilities

• Quality Assurance: respond to student inquiries timely and coach students to develop academic skills.
• Retention Metrics: collaborate with associates, financial aid, and instructors to support retention through subsequent semesters.
• Weekly Registration: explain curriculum, course sequencing, academic status, registration, and career planning.
• Documentation: maintain files and track statistics to ensure retention goals are met.
• Proactive Outbound Contact: maintain direct contact with advisees to prioritize at‑risk students.

Skills

Customer service experience

Internet savvy

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Bryant & Stratton College in Orchard Park, NY, is hiring an Academic Advisor to build personalized, learning-centered advisement relationships with students. The role emphasizes assessing development, setting academic, personal, and career goals, and supporting student success through guidance and retention initiatives.

The position is performed onsite with potential for hybrid/work-from-home based on tenure and performance, primarily Monday–Friday, with some evenings or Saturdays as needed.