Online Success Coach: Enrollment & Retention

Bryant & Stratton College; Town of Orchard Park (NY); Hybride; USD 41 000 - 51 000; Plein temps

Résumé du poste

Bryant & Stratton College in Orchard Park, NY is seeking an Online Success Coach to build personalized relationships during enrollment, ensuring steps like transcript evaluation and orientation are completed. You will coach students toward term retention and graduation while following college enrollment policies.

The role requires a bachelor’s degree, 2–3 years in customer service/sales, strong MS Office skills, and high-volume phone experience.

Qualifications

• Bachelor’s degree from an accredited institution is required.
• Two-three years of experience in customer service and sales.
• Internet savvy; proficient with Microsoft Office products.
• High volume phone contact is required.

Responsabilités

• Meet and maintain retention and enrollment goals.
• Respond to student inquiries and coach students in time management and goal achievement.
• Collaborate with admissions, financial aid, and instructors to guide students through enrollment.
• Maintain regular proactive contact with students via calls, emails and other channels.
• Prepare and maintain accurate records in the CRM and complete paperwork promptly.

Connaissances

Customer service

Sales

Phone contact

MS Office

Formation

Bachelor’s degree from an accredited institution

Master’s degree

Outils

Banner

Description du poste

Bryant & Stratton College in Orchard Park, NY is seeking an Online Success Coach to build personalized relationships during enrollment, ensuring steps like transcript evaluation and orientation are completed. You will coach students toward term retention and graduation while following college enrollment policies.

The role requires a bachelor’s degree, 2–3 years in customer service/sales, strong MS Office skills, and high-volume phone experience.