Student Success Advisor

Virginia Community Colleges; Tazewell (VA); On-site; USD 41,000 - 50,000; Full time

Job summary

Southwest Virginia Community College seeks a Student Success Advisor to work with prospective and current students to identify career pathways in academic and workforce programs, matching interests and skills. This role serves as a resource to assist individuals in overcoming non-academic barriers to complete their educational goals.

The position involves traveling to off-site locations and local high schools, with a one-year probationary period, and is in-person, not remote.

Qualifications

• Bachelor’s degree in related field or combination of equivalent education and experience.
• Knowledge of barriers to educational success and a desire to help others achieve their educational goals.
• Experience working with racially, ethnically, economically and age diverse individuals.
• Strong interpersonal skills to engage, support, and motivate students.
• Excellent customer service, including ability to follow up and follow through.
• Effective oral and written communication skills.
• Strong problem-solving abilities.
• Excellent organizational skills.
• Proficient with technology including Microsoft Office and Google docs.
• Ability to work independently and as part of a team.

Responsibilities

• Work with a student population reflecting diverse backgrounds.
• Provide resources, identify needs, and create success plans for underserved populations.
• Proactively help students complete credentials or degrees, maintaining outreach records and connecting to college/community support services.
• Utilize technology solutions in addition to in-person interactions with students.

Skills

Barriers to educational success

Diverse student outreach

Interpersonal skills

Customer service

Oral and written communication

Problem solving

Organizational skills

Technology proficiency

Teamwork

Desire to learn

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Google docs

PeopleSoft

Navigate

Job description

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Posting Summary

Working Title

Working Title Student Success Advisor

Role Title

Role Code

Role Code 29144-SW

FLSA

FLSA Exempt

Pay Band

Pay Band 04

Position Number

Position Number 29400105

Agency

Agency Southwest Virginia Community College

Division

Division Southwest Virginia Community College (Div)

Work Location

Work Location Tazewell - 185

Hiring Range

Hiring Range $45,739

Emergency/Essential Personnel No

EEO Category

Full Time or Part Time

Full Time or Part Time Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have telework options? -Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference?

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

Monday - Friday, 7:45 am to 4:30 pm
Some evenings and weekends may be required.

Sensitive Position

Sensitive Position No

Job Description

Southwest Virginia Community College (SWCC) offers meaningful work, a collaborative campus environment, opportunities for professional growth, and a comprehensive benefits package that includes health insurance, retirement benefits through the Virginia Retirement System, paid leave, and other valuable state employee benefits.

SWCC seeks a Student Success Advisor to work closely with potential and currently enrolled students to identify career pathways in academic and workforce programs that match interests and skills. This position will serve as a resource to assist individuals in overcoming non-academic barriers that may affect their ability to complete their educational goals successfully.

Job duties include:

• Working with a student population that reflects the diversity of backgrounds.
• Providing resources, identify needs, and create plans of success for underserved populations with a commitment to success.
• Proactively assist students in completion of a credential or degree by communicating regularly with students, maintaining records of student outreach and other interactions, making connections to available college and community support services, and assisting with academic interventions when necessary.
• Utilizing a variety of technology solutions in addition in-person interactions with students.

This position will travel to off-site locations as well as to local high schools.

This position requires a one-year probationary period for both new hires and transfers. This is an in-person position, not a remote position.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Bachelor’s degree in related field or a combination of equivalent education and experience.
• Knowledge of barriers to educational success and a desire to help others each their educational goals.
• Experience working with racially, ethnically, economically and age diverse individuals.
• Strong interpersonal skills to help engage, provide support to, and motivate students.
• Excellent customer service skills, including the ability to effectively follow up and follow through.
• Effective oral and written communication skills.
• Effective problem-solving skills.
• Excellent organizational skills.
• Proficient in use of technology, including Microsoft Office and Google docs.
• Demonstrated ability to work effectively both independently as well as part of a team.
• Desire to learn and grow as professional needs arise.

Additional Considerations

• Work experience in a higher education setting or in counseling or academic coaching
• Knowledge of available financial aid and scholarship information
• Knowledge of PeopleSoft, Navigate and other educational technologies

Operation of a State Vehicle

Operation of a State Vehicle Yes

Supervises Employees No

Required Travel

Travel is required.

Posting Number

Posting Number CLS_4679P

Recruitment Type

Recruitment Type General Public - G

Number of Vacancies

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date

Job Open Date 08/24/2026

Job Close Date

Job Close Date 09/21/2026

Open Until Filled No

Agency Website

Agency Website www.sw.edu

Contact Name

Contact Name Human Resources

Email

Email [e-mail]

Phone Number

Phone Number 276.964.7339

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Unofficial Transcripts
• Other Document
• Certificate
• Unofficial Transcript 2
• Unofficial Transcript 3
• Alternative Hiring Process Letter
• License
• SF-50 (Documentation of involuntary separation from Federal Agency)