Student Success Advisor

Virginia's Community College System; Richmond (VA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Job summary

Southwest Virginia Community College (SWCC) seeks a Student Success Advisor to guide prospective and current students toward career pathways in academic and workforce programs aligned with their interests and skills. This role helps students overcome non-academic barriers, assists with credential completion, and connects them with college and community support services, while tracking outreach.

In-person position with travel to off-site locations and local high schools; regular Monday–Friday

Qualifications

• Bachelor’s degree or equivalent education/experience.
• Knowledge of barriers to educational success and helping others.
• Experience with diverse populations.
• Strong interpersonal, communication, and organizational skills.
• Ability to follow up, document interactions, and provide customer service.
• Comfort with technology and independent or team work.

Responsibilities

• Identify career pathways with prospective and current students.
• Help students overcome non-academic barriers to educational goals.
• Coordinate with college and community support services and track outreach.
• Utilize technology tools and maintain records of interactions.

Skills

Interpersonal skills

Customer service

Oral and written communication

Problem-solving

Organizational skills

Teamwork

Independent work

Education

Bachelor’s degree in related field or equivalent

Tools

Microsoft Office

Google Docs

PeopleSoft

Navigate

Job description

Working Title Student Success Advisor Role Title Education Support Spec III Role Code 29144-SW FLSA Exempt Pay Band 04 Position Number 29400105 Agency Southwest Virginia Community College Division Southwest Virginia Community College (Div) Work Location Tazewell - 185 Hiring Range $45,739 Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule Monday – Friday, 7:45 am to 4:30 pm Some evenings and weekends may be required.

Sensitive Position No Job Description

Southwest Virginia Community College (SWCC) offers meaningful work, a collaborative campus environment, opportunities for professional growth, and a comprehensive benefits package that includes health insurance, retirement benefits through the Virginia Retirement System, paid leave, and other valuable state employee benefits.

SWCC seeks a Student Success Advisor to work closely with potential and currently enrolled students to identify career pathways in academic and workforce programs that match interests and skills. This position will serve as a resource to assist individuals in overcoming non-academic barriers that may affect their ability to complete their educational goals successfully.

Job Duties Include

• Working with a student population that reflects the diversity of backgrounds.
• Providing resources, identify needs, and create plans of success for underserved populations with a commitment to success.
• Proactively assist students in completion of a credential or degree by communicating regularly with students, maintaining records of student outreach and other interactions, making connections to available college and community support services, and assisting with academic interventions when necessary.
• Utilizing a variety of technology solutions in addition in-person interactions with students.

This position will travel to off-site locations as well as to local high schools.

This position requires a one-year probationary period for both new hires and transfers. This is an in-person position, not a remote position.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Bachelor’s degree in related field or a combination of equivalent education and experience.
• Knowledge of barriers to educational success and a desire to help others each their educational goals.
• Experience working with racially, ethnically, economically and age diverse individuals.
• Strong interpersonal skills to help engage, provide support to, and motivate students.
• Excellent customer service skills, including the ability to effectively follow up and follow through.
• Effective oral and written communication skills.
• Effective problem-solving skills.
• Excellent organizational skills.
• Proficient in use of technology, including Microsoft Office and Google docs.
• Demonstrated ability to work effectively both independently as well as part of a team.
• Desire to learn and grow as professional needs arise.

Additional Considerations

• Work experience in a higher education setting or in counseling or academic coaching.
• Knowledge of available financial aid and scholarship information.
• Knowledge of PeopleSoft, Navigate and other educational technologies.

Operation of a State Vehicle Yes Supervises Employees No Required Travel

Travel is required.

For more information, please see the Opportunity Profile.

Background Check Statement Disclaimer The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.

ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.