Student Success Advisor

South College; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

South College in Knoxville is seeking an experienced academic advisor to join the Student Success Advisors team. The successful candidate will apply advising best practices to deliver personalized student support, including outreach to at-risk students, reviewing degree requirements, and guiding registration and career planning.

This role emphasizes clear communication, collaboration with campus partners, and the ability to build rapport with a diverse student population in a fast-paced

Qualifications

• Bachelor’s degree required.
• Master’s degree preferred.
• Experience working with college students in academic advising or student success roles.
• Strong communication skills and ability to multi-task in a collaborative environment.

Responsibilities

• Help students set and achieve academic goals and review degree requirements.
• Coordinate course and career planning and monitor academic progress.
• Refer students to campus resources as needed.
• Communicate effectively via phone, email, text, and virtual meetings.

Skills

Academic advising

Communication skills

Technology proficiency

Collaborative work ethic

Multitasking

Rapport building

Education

Bachelor’s degree

Master’s degree preferred

Tools

Video conferencing

Email

Phone

Job description

Description

Student Success Advisor

South College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

Over 20,000 Students

10 Campuses

Competency Based Education

Online

Student Success Advisor Description

We are currently seeking an experienced academic advisor to join the South College, Knoxville team of Student Success Advisors (SSA). The successful candidate will have knowledge and understanding of academic advising practices and be skilled in applying these practices in their work. They will understand the process of academic advising and how to deliver a personalized advising experience to each student, which includes academic outreach to at risk students, sharing program requirements, registration, and career planning.

Responsibilities

• Help the students set and achieve academic goals, acquire relevant information and services, and make responsible decisions consistent with interests, goals, abilities, and degree requirements.
• Facilitate of communication
• Coordinate learning experiences through course and career planning and academic progress review
• Acts as an agent of referral to other campus agencies, as necessary.

Requirements

Education

• Bachelor’s degree required
• Master’s degree preferred.

Experience

• Previous experience working with college students ideally as an academic advisor and/or in college student success and retention.
• Must be comfortable with technology, strong communication skills, collaborative work ethic, and be able to prioritize and multi-task.
• Must possess the skills necessary to advise via phone, email, text, and virtually.
• Must be comfortable speaking to college students individually, presenting information to student groups, and can quickly develop rapport with a diverse population.
• Must be able to thrive in a fast-paced work environment and demonstrate creative problem-solving skills.