Student Success Advisor

South College of Tennessee, Inc.; Dublin, Northern (OH, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) – with Employer Contribution

Job summary

South College is seeking a Student Success Advisor to support the student life cycle, meet with advisees, and ensure timely outreach and retention goals. You will collaborate with the Senior Director and team to promote academic progress and address obstacles.

The role requires a Bachelor’s degree and 1–3 years in a post-secondary setting, with strong communication and organizational skills. This position is on site and offers opportunities for professional development and involvement in campus

Qualifications

• Bachelor’s Degree required; field often Education, Psychology, Social Work, or related preferred.
• One to three years’ experience in a post-secondary setting preferred.

Responsibilities

• Attend to time management and attendance, ensuring regular scheduling and outreach to students.
• Support student success through proactive outreach and follow-ups with students and staff.
• Assist in managing student life cycle from acceptance to enrollment and course registration.
• Proactively contact at-risk students weekly to provide resources and escalate issues as needed.
• Meet with students quarterly to review academic plans and progress and support retention goals.
• Maintain documentation of student outreach and activities in appropriate systems.
• Support departmental activities and participate in professional development for Student Success.
• Demonstrate advanced verbal and written communication in a fast-paced environment.

Skills

Verbal communication

Written communication

Time management

Student advising

Education

Bachelor’s Degree

Job description

Description

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution

South College -

We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

20,000 Students

10 Campuses

Competency Based Education

Online

Essential Duties and Responsibilities:

Attendance & Time Management

• Demonstrate a consistent pattern of arriving to work at regularly scheduled times, including flexibility around staff meetings and other college functions
• Utilize appropriate time management skills by pursuing departmental objectives and making all required student outreach, follow-ups with students/staff in a timely manner

Citizenship

• Demonstrate and adhere to the South College Commitment to Behavior “Community, Connection, Commitment” form.
• Follow South College policies and procedures.
• Participate in service activities that contribute to community, professional and institutional advancement

Student Services

• Works closely with the Senior Director of Student Success/Director of Student Success on a daily basis to support individual and overall team success.
• Help manage the student life cycle; new, continuing and re-entry. Assist students in understanding South College academic policies and procedures.
• Meet with student advisee at the time of acceptance to the College to assist with acclimation to academic life including registering for courses, establishing goals and overcoming obstacles.
• Proactively contact at-risk student advisees each week to provide resources and/or elevate issues to appropriate professionals (Director of Student Success, Dean of Academic and Student Services).
• Assist in monitoring and managing student retention expectations for all students to achieve targeted persistence rates.
• Meet with current students a minimum of once each quarter to register for the upcoming quarter, review academic plan, promote future goals, and address any areas of concern.
• Consistently manage outlined Activities per QEP (Q1/Q2 Check ins and At Risk, Follow UP).
• Monitor student progress for all students placed on probation and/or warning. Facilitate adherence to academic plan (if applicable.)
• Maintain appropriate documentation in Campus Nexus/Web Client noting all student outreach and complete activities.
• Assist and support institutional or department activities as assigned (welcome sessions, graduation, campus meetings, student programs etc.).
• Other duties as deemed appropriate by the supervisor.

Continuous Improvement

• Solicit feedback from department managers on how to improve the overall quality and efficiency of the Student Services Department
• Participate in professional development activities and Student Success Advisor training.

Complex Cognitive activities

• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace

Requirements

Education

• Bachelor’s Degree Required (degree in Education, Psychology, Social Work, or a related field preferred.)

Experience

• One to three years’ experience working in a post-secondary setting preferred.