Director of Student Resources and Accessibility - UT Southern

The University of Tennessee Southern; Pulaski (TN); On-site; USD 65,000 - 75,000; Full time

Job summary

The University of Tennessee Southern on-campus role focuses on accessibility coordination for students needing accommodations, ensuring ADA/504 compliance and high levels of student support.

The position involves assessing requests, developing accommodation plans, documenting interactions, and collaborating with faculty and departments to enhance tutoring and support services for student success. Strong communication and organizational abilities are essential.

Qualifications

• Bachelor's Degree in education, disability services, or related field.
• At least 2 years of professional experience in education or student services.
• Experience with tutoring or academic support is preferred.
• Ability to interpret medical/psychosocial documentation.
• On-campus work authorization.

Responsibilities

• Engage students requiring accommodations and prioritize accessibility.
• Serve as main contact for students, faculty and staff seeking information.
• Assess accommodation requests.
• Develop accommodation plans in ADA/504 compliance.
• Review documentation from medical/psychoeducational professionals.
• Collaborate with departments to provide accommodations.
• Document student interactions.
• Provide information about campus services.

Skills

Accessibility knowledge

Communication skills

Training delivery

Documentation review

Time management

Collaboration

Problem solving

Education

Bachelor's Degree

Master's degree (preferred)

Tools

Assistive Technologies

Job description

Responsibilities

Accessibility

• Responsible for engaging students requiring accommodations, prioritizing student accessibility and success.
• Serve as the point of contact for students, faculty and staff seeking information.
• Assess student accommodation requests.
• Engage students in an interactive process to develop accommodation plans in compliance with the ADA, Section 504, and other relevant laws and professional standards.
• Determine appropriate accommodations through review of documentation from medical, psychological, and educational professionals and the utilization of professional judgment.
• Provide students with information about additional campus services.
• Document interactions with students.
• Collaborate with departments to assist with the provision of accommodations, particularly academic and residential accommodations.

Student Resources

• Develop new avenues and support structures to increase student access and engagement with tutoring services.
• Oversee tutor hiring, training, scheduling, and performance management while also serving as a liaison between the Student Resources and academic programs.
• Recruit, interview, orient, supervise, and evaluate staff, including student tutors.
• Provide training for tutors in policies and procedures, tutoring techniques, subject-area concepts, and application of technology.
• Collaborate with academic programs to improve services and engage faculty in tutoring and supplemental instruction activities.
• Serve as testing proctor.

Training, Education, And Outreach

• Developing and present trainings and educational materials to instructors, students, and staff on accommodation resources and request processes and student resource options.
• Plan and execute educational events regarding both student conduct and disability accommodations, collaborating with partners across the University.
• Contribute to University procedures based on best practices in both accessibility and student resources.

Assessment

• Collect and Analyze Data to Identify Critical Needs and Develop Appropriate Resources.
• Assess the effectiveness of programs and services as well as outcomes related to these programs and services.
• Provide Leadership for Assessing New Technologies and Evolving Learner Needs
• Attend CARE, and other meetings related to student care and concern.

Qualifications

This position is an on-campus position. Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

The hiring range for this position is $65,000 to $75,000 annually, depending on qualifications and experience.

Knowledge, Skills, And Abilities (KSAs) Required

• Knowledge of best practices related to accessibility accommodations and/ or student support services.
• Ability to interpret medical and psychoeducational documentation.
• Ability to create and deliver campus trainings and presentations.
• Strong communication, conflict resolution, problem-solving, negotiation, and time management skills.

Preferred Knowledge, Skills, And Abilities

• Knowledge of assistive technologies for academic environments.
• Knowledge of student support services or tutoring programs in a postsecondary environment

Required Level/type Of Experience And/or Years Of Experience

• Bachelor's Degree, 2+ years of professional experience in education, case management, working with students with disabilities, tutoring, or academic support services and/or a combination/other related professional work experience.
• Experience coordinating and leading team activities.
• Experience interacting successfully with students, faculty, and staff.

Preferred Level/type Of Experience And/or Years Of Experience

• Master's degree in higher education, counseling, social work, psychology, or related field. 5+ years of professional experience in education, case management, working with students with disabilities, tutoring, or academic support services and/or a combination/other related professional work experience.