Student Software Support & Training Specialist

Hamilton Clermont Cooperative (HCC); Loveland (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Vacation/Sick/Personal Leave

Health Benefits

State Retirement

Job summary

Hamilton Clermont Cooperative (HCC) in Loveland, Ohio is seeking a Student Services Software Professional to support our customer districts with student software applications.

You will provide helpdesk and remote support, develop and deliver training for district staff, and stay current with ProgressBook, PowerSchool, and SameGoal. The role emphasizes teamwork, reliability, and the ability to learn new systems; occasional after-hours support may be required.

Qualifications

• Experience supporting student software like ProgressBook, PowerSchool, or SameGoal.
• Ability to train district personnel.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong customer service, problem-solving, and organizational skills.
• Willingness to learn new software technologies.
• Strong communication skills.

Responsibilities

• Provide helpdesk, phone, email, and remote technical support for school district staff using student software applications.
• Develop, coordinate, and deliver training for school district personnel at beginner, intermediate, and advanced levels on student software applications, reporting processes, and related technologies.
• Maintain knowledge of relevant software applications, database processes, reporting tools, and technology updates.
• Assist with data reporting, report development, data extraction, and data integration activities as needed to support school district operations and reporting requirements.
• Collaborate with IT staff and other stakeholders to support the functionality, performance, and reliability of student software applications and related systems.
• Additional responsibilities may be assigned by the Supervisor and/or Executive Director.

Skills

Customer service

Training

Communication

Problem-solving

Organization

Willingness to learn

Education

High School/Trade School degree

Tools

ProgressBook

PowerSchool

SameGoal

SQL Server

Job description

Hamilton Clermont Cooperative (HCC) in Loveland, Ohio is seeking a Student Services Software Professional to support our customer districts with student software applications.

You will provide helpdesk and remote support, develop and deliver training for district staff, and stay current with ProgressBook, PowerSchool, and SameGoal. The role emphasizes teamwork, reliability, and the ability to learn new systems; occasional after-hours support may be required.