Student Services Software Professional

Hamilton Clermont Cooperative (HCC); Loveland (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Vacation/Sick/Personal Leave

Health Benefits

State Retirement

Job summary

Hamilton Clermont Cooperative (HCC) in Loveland, Ohio is seeking a Student Services Software Professional to support our customer districts with student software applications.

You will provide helpdesk and remote support, develop and deliver training for district staff, and stay current with ProgressBook, PowerSchool, and SameGoal. The role emphasizes teamwork, reliability, and the ability to learn new systems; occasional after-hours support may be required.

Qualifications

• Experience supporting student software like ProgressBook, PowerSchool, or SameGoal.
• Ability to train district personnel.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong customer service, problem-solving, and organizational skills.
• Willingness to learn new software technologies.
• Strong communication skills.

Responsibilities

• Provide helpdesk, phone, email, and remote technical support for school district staff using student software applications.
• Develop, coordinate, and deliver training for school district personnel at beginner, intermediate, and advanced levels on student software applications, reporting processes, and related technologies.
• Maintain knowledge of relevant software applications, database processes, reporting tools, and technology updates.
• Assist with data reporting, report development, data extraction, and data integration activities as needed to support school district operations and reporting requirements.
• Collaborate with IT staff and other stakeholders to support the functionality, performance, and reliability of student software applications and related systems.
• Additional responsibilities may be assigned by the Supervisor and/or Executive Director.

Skills

Customer service

Training

Communication

Problem-solving

Organization

Willingness to learn

Education

High School/Trade School degree

Tools

ProgressBook

PowerSchool

SameGoal

SQL Server

Job description

Hamilton Clermont Cooperative (HCC) Hamilton Clermont Cooperative (HCC) - Loveland, Ohio Open in Google Maps

Student Services Software Professional

Hamilton Clermont Cooperative (HCC) Hamilton Clermont Cooperative (HCC) - Loveland, Ohio Open in Google Maps

This job is also posted in Ohio Education Job Board: Ohio's resource for jobs in education

Job Details

Job ID: 5966741

Application Deadline: Posted until filled

Posted: Oct 21, 2026 12:00 AM (UTC)

Starting Date: To Be Determined

Position Type: Full-time

Job Description

HCC (Information Technology Center serving southwest Ohio) is seeking a qualified individual to join our Student Services team with the goal of supporting our customers with Student Software Applications.

APPLICATION DEADLINE: Until Filled

POSITION STARTS: TBD

Required Qualifications

• Knowledge and work experience with Student Software Applications such as ProgressBook, PowerSchool, and/or SameGoal.
• Ability to provide support and train school district personnel.
• Basic working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong customer service, problem-solving, and organizational skills.
• Willingness and ability to learn new software applications and technologies.
• Strong communication skills.

Preferred Qualifications

• Knowledge of EMIS reporting requirements and processes.
• Experience or knowledge of data reporting, report development, and data extraction.
• Basic knowledge of Microsoft SQL Server database administration and management.
• Knowledge of data integration processes and the ability to work with data across multiple systems.

REPORTS TO: Director of Software Applications

EMPLOYMENT STATUS: Full-time---261 Days---Non-Exempt

SALARY: Negotiable – commensurate with experience

Benefits

• Vacation/Sick/Personal Leave, Health Benefits, State Retirement

Performance Responsibilities

• Provide helpdesk, phone, email, and remote technical support for school district staff using student software applications.
• Develop, coordinate, and deliver training for school district personnel at beginner, intermediate, and advanced levels on student software applications, reporting processes, and related technologies.
• Maintain knowledge of relevant software applications, database processes, reporting tools, and technology updates.
• Assist with data reporting, report development, data extraction, and data integration activities as needed to support school district operations and reporting requirements.
• Collaborate with IT staff and other stakeholders to support the functionality, performance, and reliability of student software applications and related systems.
• Additional responsibilities may be assigned by the Supervisor and/or Executive Director.

In addition to performing the above responsibilities, the applicant should be a team player with a positive attitude and good customer service skills. Due to the nature of the size of the HCC network, the individual must also be willing to put in time after hours when emergencies dictate.

Job Requirements

• Experience preferred.
• High School/Trade School degree preferred.
• Citizenship, residency or work visa required

Job Categories

• Support Staff > Clerical
• Support Staff > Computer Support
• Support Staff > Secretary