Student Services Technician

Central New Mexico Community College; Albuquerque (NM); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health, Dental and Vision Insurance

Life Insurance

Long-Term Disability

Flexible Spending Accounts (FSA)

Dependent Care Reimbursement

Educational Benefits

Job summary

Central New Mexico Community College is seeking a Student Success Technician to support students, collaborate with staff, and promote engagement. The role involves guiding students to resources, organizing events, and monitoring progress to foster a positive learning environment.

The position emphasizes assisting students in navigating CNM policies and programs, with a flexible shift schedule and a strong focus on student well-being and success.

Qualifications

• High school diploma or GED with 2 years related experience.
• Experience as a student employee is acceptable as substitution for education/experience.
• Bilingual Spanish and English preferred.

Responsibilities

• Refers individuals to CNM resources and explains CNM policies and programs.
• Delivers information via telephone, in person, and online.
• Performs general office duties including data entry and retrieval, and answering phones.
• Ensures compliance with safety regulations and uses PPE as required.
• Guides students by referring them to CNM resources.
• Communicates CNM policies through multiple channels.
• Performs other general office duties as assigned.

Skills

Data entry

Customer service

Bilingual Spanish/English

Education

High school diploma or GED

Tools

MS Office

Job description

Compensation: Compensation Type: Hourly Employment Type: Regular Grade: NE02

Position Summary

The Student Success Technician is responsible for providing support and assistance to students in order to enhance their academic success and overall well-being. This position collaborates with teachers, counselors, and other school staff to identify and address individual student needs. The technician position includes monitoring student progress, organizing workshops or events, and promoting student engagement and involvement in school activities. The Student Success Technician plays a crucial role in fostering a positive and supportive learning environment for students.

Duties & Responsibilities

• Refers individuals to the appropriate CNM resources and provides explanations and interpretations of CNM policies, procedures, and programs
• Delivers information via telephone, in person, and online.
• Performs general office duties, including data entry and retrieval, manual and electronic processing, answering telephones, and other clerical tasks.
• Ensures compliance with safety regulations, procedures, protocols, and OSHA standards, and wears personal protective gear if required.
• Provides guidance and support to students by referring them to appropriate resources within CNM.
• Offers explanations and interpretations of CNM policies, procedures, and programs through various communication channels, including telephone, in-person interactions, and online platforms.
• Performs a variety of general office duties such as data entry, retrieval, manual and electronic processing, and answering telephones.
• Performs other related duties of a similar nature and level as assigned.

Minimum Qualifications

High school diploma or GED and two (2) years of related experience. Experience as a student employee is considered A combination of education and experience may be substituted for requirements of the position

Preference

Bilingual in Spanish and English

Shift

Monday - Thursday 10 am - 7 pm; Friday 8 am -5 pm Best consideration 08/30/26

EEO Statement

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

Benefits

• Health, Dental and Vision Insurance
• Life Insurance
• Long-Term Disability
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement
• Employee Assistance Program
• Retirement Plans and Savings
• Generous Paid Time Off
• Paid Holidays
• Educational Benefits

We support our staff and their families to continue their education, whether at CNM or other educational institutions, through our CNM tuition waivers and tuition reimbursement benefits.

Professional Development Our future success depends on internally developing our employees' leadership and professional skills. CNM is committed to providing quality professional development opportunities on an ongoing basis

As the institution with the largest undergraduate student body in New Mexico, Central New Mexico Community College (CNM) provides affordable education to over 30,000 students and offers rewarding career opportunities to over 2,000 faculty and staff. Despite our large size, we still think of ourselves as the "CNM Family." Our diverse community of leadership, faculty, and staff work cohesively and collaboratively to make a positive difference in our students' lives, while always exploring ways to improve the institution. CNM staff is our most important resource for achieving our vision of Changing Lives, Building Community.

CNM has consistently ranked among the top five community colleges in the country for the number of associate degrees and certificates awarded to both Hispanics and Native Americans, and consistently ranks among the top 10 for total degrees and certificates awarded.

Regardless of your role, whether you're faculty, administration, or support staff, you'll play a pivotal role in instilling students with integrity, leadership, and compassion. Qualities that bring forth capable, confident, and productive citizens who want to make a change for the better.