Learner Success Supervisor

CNM Central New Mexico Community College; United States; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Life Insurance

Long-Term Disability

Flexible Spending Accounts (FSA)

Dependent Care Reimbursement

Employee Assistance Program

Retirement Plans

Paid Time Off

Paid Holidays

Educational Benefits

Job summary

CNM Central New Mexico Community College is seeking an Enrollment Services Supervisor to manage daily operations of the enrollment services department, ensuring accurate processing of applications, records, and documentation. The role collaborates with campus stakeholders to implement enrollment strategies and improve student retention.

The position supports the Student Success Contact Center and One-Stop, handles escalated inquiries, analyzes data, and generates reports to guide process

Qualifications

• Bachelor’s degree or Associate’s degree with 3–5 years related experience.
• 1 year experience with ERP/SIS systems such as Banner preferred.
• Supervision/leadership or managerial experience is preferred.

Responsibilities

• Oversee day-to-day enrollment services operations, including processing applications, registrations, and financial aid.
• Develop and implement enrollment policies and guidelines to improve efficiency.
• Provide guidance to staff and students on enrollment procedures and options.
• Collaborate with departments to ensure coordination of enrollment services.
• Monitor enrollment trends, generate reports, and support strategic planning.
• Ensure compliance with federal/state regulations and privacy standards.

Skills

Supervision

Leadership

Management

Education

Bachelor’s degree

Associate’s degree

Tools

Banner ERP

Job description

Compensation $20.48 - $25.63 Limited Term End Date 12-31-2027

Position Summary

The Enrollment Services Supervisor oversees the daily operations of the enrollment services department within CNM. They are responsible for managing and ensuring efficient and accurate processing of student enrollment applications, records, and related documentation. The supervisor collaborates with other departments to develop and implement enrollment strategies, policies, and procedures to meet enrollment goals and improve student retention. This position handles escalated student inquiries and issues, resolve conflicts, and provide guidance and support to enrollment staff. The Enrollment Services Supervisor analyzes enrollment data, generate reports, and make recommendations for process improvements. This position will primarily Support the Student Success Contact Center and One-Stop.

Duties & Responsibilities

Supervises, leads, and manages staff, which includes prioritizing, and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow policies and procedures; maintaining a healthy, and safe working environment; and, making hiring, termination, and disciplinary recommendations. Oversee the day-to-day operations of enrollment services, including processing applications, registrations, and financial aid applications. Develop and implement enrollment procedures, policies, and guidelines to streamline processes and enhance efficiency. Provide guidance and support to staff and students regarding enrollment procedures, academic requirements, and financial aid options. Collaborate with academic departments, financial aid offices, and other campus stakeholders to ensure seamless coordination of enrollment services. Monitor enrollment trends, analyze data, and generate reports to inform decision-making and support strategic planning initiatives. Ensure compliance with federal, state, and institutional regulations governing enrollment services, including privacy and confidentiality standards. Implement student success initiatives and interventions to support retention and persistence efforts. Foster a customer-focused environment by providing responsive and supportive services to students, faculty, and staff. Stay abreast of industry trends, best practices, and emerging technologies in enrollment management and student services. Represent the enrollment services department in campus committees, meetings, and events as required. Performs other related duties of a similar nature and level as assigned.

Minimum Qualifications:

Bachelor’s degree OR Associate’s degree AND Three (3) to five (5) years related experience AND One (1) year experience with ERP/SIS systems such as Banner Experience in supervision, leadership, or managerial role is preferred Preferences: Bilingual in Spanish and English

Best consideration date: 8/11/26 Resume and cover letter required for application to be considered complete

Shift Monday- Thursday 10 am- 7 pm Friday 8 am - 5 pm; occasional Saturday Fixed term through 12/31/2027 Supports the Student Success Contact Center and One-Stop

EEO STATEMENT:

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

As the institution with the largest undergraduate student body in New Mexico, Central New Mexico Community College (CNM) provides affordable education to over 30,000 students and offers rewarding career opportunities to over 2,000 faculty and staff. Despite our large size, we still think of ourselves as the "CNM Family." Our diverse community of leadership, faculty, and staff work cohesively and collaboratively to make a positive difference in our students' lives, while always exploring ways to improve the institution. CNM staff is our most important resource for achieving our vision of Changing Lives, Building Community. For employees, this vision translates to a comprehensive benefits package that helps them thrive in the workplace and at home. Review our summary of benefits CNM offers a wide range of competitive benefit plans to meet the needs of its employees and families, including:

• Health, Dental and Vision Insurance
• Life Insurance
• Long-Term Disability
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement
• Employee Assistance Program
• Retirement Plans and Savings
• Generous Paid Time Off
• Paid Holidays
• Educational Benefits

We support our staff and their families to continue their education, whether at CNM or other educational institutions, through our CNM tuition waivers and tuition reimbursement benefits.

Professional Development

Our future success depends on internally developing our employees' leadership and professional skills. CNM is committed to providing quality professional development opportunities on an ongoing basis

CNM has consistently ranked among the top five community colleges in the country for the number of associate degrees and certificates awarded to both Hispanics and Native Americans, and consistently ranks among the top 10 for total degrees and certificates awarded. Regardless of your role, whether you're faculty, administration, or support staff, you'll play a pivotal role in instilling students with integrity, leadership, and compassion. Qualities that bring forth capable, confident, and productive citizens who want to make a change for the better.