Student Services Specialist — Training & Education Programs

Paylocity; Montgomery (AL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

PTO 15 days

11 paid holidays

401(k) company match

Medical, Dental, and Eye Insurance

Employee Referral Program

Tuition Reimbursement

Employee Assistance Program (EAP)

Wellness Program

Job summary

Oneida ESC Group seeks a full-time M&S/CFD Student Services Specialist to support Maxwell AFB-Gunter Annex in Montgomery, AL. You will handle student inquiries, registrations, records, and help desk duties while assisting with both in-person and virtual course delivery.

You will coordinate schedules, maintain documentation, and assist instructors and students during trainings. Strong communication and Microsoft Office skills are essential for success.

Qualifications

• High school diploma or equivalent.
• Two years administrative, program support, or student services experience.
• Two years customer service experience.
• Two years experience using Microsoft Office, LMS platforms, Teams.
• Excellent interpersonal, organizational, and communication skills.

Responsibilities

• Serve as the primary liaison for students and program participants.
• Manage organizational email accounts and respond to student inquiries.
• Process registrations, withdrawals, completions, and student records.
• Provide help desk support and basic technical assistance.
• Support resident and virtual course delivery.
• Assist with classroom preparation, setup, and teardown activities.
• Coordinate annual schedules, electronic catalogs, and program updates.
• Assist with travel-related inquiries and course administrative support.
• Support instructors, presenters, and students during training events.
• Prepare reports and maintain program documentation.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Office

LMS platforms

Teams

Job description

Oneida ESC Group seeks a full-time M&S/CFD Student Services Specialist to support Maxwell AFB-Gunter Annex in Montgomery, AL. You will handle student inquiries, registrations, records, and help desk duties while assisting with both in-person and virtual course delivery.

You will coordinate schedules, maintain documentation, and assist instructors and students during trainings. Strong communication and Microsoft Office skills are essential for success.