Student Services Specialist – Registrar Support

Purdue University; West Lafayette (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Purdue University is seeking a Customer Service Representative in West Lafayette to serve students, parents, alumni, and campus partners through in-person, online, and phone interactions. The role emphasizes empathy, timely responses, and policy interpretation within the Office of the Registrar.

You will support onboarding and ongoing training of student staff and operate in a fast-paced environment while maintaining compliance with university regulations.

Qualifications

• High School diploma or GED required.
• Minimum of 3 years of customer service or clerical experience.
• Excellent customer service and communication skills.
• Ability to handle interruptions and manage multiple tasks.
• Proficiency in MS Office with attention to detail.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary point of contact via in-person, online, and telephone interactions.
• Provide timely, empathetic service and de-escalate challenging situations.
• Interpret and apply registrar policies across departments.
• Support onboarding and ongoing training of student staff.

Skills

Customer service

Problem solving

Verbal communication

Written communication

MS Office

Organization

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

MS Office

Job description

Purdue University is seeking a Customer Service Representative in West Lafayette to serve students, parents, alumni, and campus partners through in-person, online, and phone interactions. The role emphasizes empathy, timely responses, and policy interpretation within the Office of the Registrar.

You will support onboarding and ongoing training of student staff and operate in a fast-paced environment while maintaining compliance with university regulations.