Customer Service Representative

Purdue University; West Lafayette (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Purdue University is seeking a Customer Service Representative in West Lafayette to serve students, parents, alumni, and campus partners through in-person, online, and phone interactions. The role emphasizes empathy, timely responses, and policy interpretation within the Office of the Registrar.

You will support onboarding and ongoing training of student staff and operate in a fast-paced environment while maintaining compliance with university regulations.

Qualifications

• High School diploma or GED required.
• Minimum of 3 years of customer service or clerical experience.
• Excellent customer service and communication skills.
• Ability to handle interruptions and manage multiple tasks.
• Proficiency in MS Office with attention to detail.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary point of contact via in-person, online, and telephone interactions.
• Provide timely, empathetic service and de-escalate challenging situations.
• Interpret and apply registrar policies across departments.
• Support onboarding and ongoing training of student staff.

Skills

Customer service

Problem solving

Verbal communication

Written communication

MS Office

Organization

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

MS Office

Job description

Job Title: Customer Service Representative

City: West Lafayette

Job Description:

Job Summary

This fully competent individual contributor serves as the primary point of contact for students, parents, alumni, and campus partners seeking assistance from the Office of the Registrar through in-person, online, and telephone interactions. The role delivers timely, empathetic, and high-quality service in a fast-paced environment while managing multiple inquiries, resolving concerns, and de-escalating challenging situations.

The position interprets and applies policies and procedures across the Office of the Registrar, Enrollment Management, and advising partner areas to address a broad range of inquiries. It exercises sound judgment to resolve routine and complex concerns, identify appropriate escalation pathways, and ensure compliance with applicable university, state, and federal regulations. The individual also supports the onboarding and ongoing training of student staff.

At Purdue, you'll find unrivaled pride and unlimited potential as we persistently pursue the next giant leap together.
Take the next step in your career journey.

Who We Are at Purdue University :
We are committed to making Purdue’s world-class education affordable, accessible and valuable to Boilermakers and their families. We know that a college degree is an investment, and many families make this big decision together.

About Us:
When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

What Are We Looking For :

Education and Experience

Qualified candidates will need:

Required:

• High School diploma or GED.
• Minimum of 3 years of experience in customer service or clerical role.

Skills:

• Excellent customer service, problem-solving, verbal, and written communication skills.
• Ability to handle frequent interruptions, balance multiple takes, and maintain confidentiality.
• Ability to navigate MS Office package with little to no assistance.
• Strong organizational skills and attention to detail.

Preferred:

• Bachelor’s degree preferred.

What We Want You To Know :

Additional Information:

A background check will be required for employment.
FLSA: Exempt (Not Eligible for Overtime)
Retirement Eligibility: Defined Contribution Waiting Period.
Purdue University is an EEO/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.

For internal candidates that will be transferring between pay schedules (biweekly monthly; monthly biweekly), please coordinate your transfer date with your new manager to ensure a smooth transition of pay, benefits, and retirement.

Career Stream

Administrative and Operational Support 2
Pay Band S035
Job Code#20004178

Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php

Who We Are:
You’ll have the opportunity to spend your day working with students, one of the most rewarding and energizing aspects of higher education. Combined with exciting initiatives focused on innovation and process improvement, this role offers the chance to make a meaningful difference while growing professionally in a supportive and forward-thinking environment..

EOE:
Purdue University is an equal opportunity employer.