Student Services Specialist I

Northern New Mexico College; Northern (KY); Hybrid; USD 28,000 - 31,000; Full time

Job summary

Northern New Mexico College seeks a One Stop Shop Specialist I to support students in the NNMC One Stop Shop Center. This role covers recruitment, enrollment, registration, financial aid, and academic support, with orientation assistance.

The position requires an Associate's degree and at least two years in an educational setting with customer service experience. Work is 40 hours weekly in-person, non-exempt, with a focus on confidentiality and student success.

Qualifications

• Associate's degree from an accredited institution.
• Two years of experience in educational environment with specific experience in customer service.
• Experience with Banner Ellucian.
• Experience with Google Suite and Microsoft Office Suite.

Responsibilities

• Provide information to students, potential students, parents, and the general public regarding policies, programs, and procedures.
• Assist with campus tours, recruiting, new student orientation, and other programs as assigned.
• Maintain confidentiality of protected information per FERPA and college policies.
• Support faculty and staff in understanding responsibilities and assignments and in achieving goals.

Skills

Interpersonal communications

Organizational skills

Time management

Team player

Problem solving

Education

Associate's degree

Tools

Banner Ellucian

Google Suite

Microsoft Office Suite

Job description

Compensation: $20.50-$22.17/hourly Compensation Type: Non-Exempt Employment Type: Regular Scheduled Weekly Hours: 40 Grade: NE07 Department: Student Advising

Position Summary

Under the supervision and direction of the Executive Director of the One Stop Shop/Designee, the One Stop Shop Specialist I is cross‑trained to serve most student service‑related concerns in NNMC’s One Stop Shop Center. The OSS Specialist I provides a full range of student support services and is knowledgeable in recruitment, enrollment, registration, student records, financial aid, placement testing, online resources, and academic support services. The OSS Specialist also assists with New Student Orientation and recruiting activities.

Duties & Responsibilities

Demonstrate dedication to job performance and complete tasks as assigned. Accept direction and guidance from supervisory personnel. Adhere to work schedule. Direct, support, and assist faculty and staff in clearly understanding their responsibilities and assignments, obtaining the tools, skills, and resources needed, and in successfully meeting their goals and performance. Read, interpret, and communicate College policies and procedures Provide information to students, potential students, parents, and general public regarding policies, programs, and procedures. Request additional information for subject matter specialists as needed Remain current in knowledge of deadlines and general college policies related to financial aid, tuition payment, testing, orientation, class registration, add/drop/withdrawal from classes. Promote awareness of current programs, classes, scholarship programs, etc. Assist with campus tours, recruiting, new student orientation, and other programs as assigned. At all times, take necessary steps and precautions to preserve confidentiality of protected information as per college policies and state and federal laws (FERPA). Contribute to the overall success of the One Stop Shop by performing related duties as assigned.

MINIMUM JOB REQUIREMENTS

Associate's degree from an accredited institution.

PREFERRED QUALIFICATIONS

Two years of experience in educational environment with specific experience in customer service. Experience with Banner Ellucian Experience with Google Suite and Microsoft Office Suite

KNOWLEDGE, SKILLS, and ABILITIES

Skills in interpersonal communications Skills in organizational and time management Ability to work in a fast‑paced environment Ability to work independently and as part of a team; be highly motivated, focused, and results‑oriented. Ability to retain and recall information accurately and repetitively. Ability to take required initiative to solve problems.

PHYSICAL DEMANDS

No or very limited physical effort required; Must occasionally lift and/or move up to 25 pounds; No or very limited exposure to physical risk.

WORK ENVIRONMENT

Work is normally performed in a typical office environment. Work regularly requires more than 40 hours per week. This is not a remote work position.

Best consideration date

September 18, 2026

EEO STATEMENT

NNMC is an equal opportunity employer.

Mission

Our mission is to support student success by providing access to affordable, community‑based learning opportunities that meet the educational, cultural and economic needs of the region.

Vision

As a Hispanic- and Indigenous-serving institution, sustained by place, culture, and innovation — Northern is a beacon of higher education for all students, igniting minds to create vibrant futures.

CHESS

The Collaborative for Higher Education Shared Services (CHESS) supports independently governed member colleges by sharing tools, talent, and best practices so that we are laser focused on providing a world‑class student experience leading to success for all students.