Learner Success Supervisor

Central New Mexico Community College; Albuquerque, Santa Fe (NM, NM); On-site; USD 28,929 - 35,817; Full time

Job summary

Central New Mexico Community College is seeking an Enrollment Services Supervisor to oversee the daily operations of the enrollment services team. The role focuses on accurate processing of student enrollment applications, records, and related documentation while aligning with campus strategies to meet enrollment goals.

You will manage staff, analyze enrollment data, and collaborate across departments to drive process improvements and retention initiatives.

Qualifications

• Bachelor’s or Associate’s degree required.
• 3–5 years related experience with at least 1 year using ERP/SIS systems such as Banner.
• Experience in supervision, leadership, or management preferred.

Responsibilities

• Oversee daily enrollment services operations, including applications, registrations, and financial aid processing.
• Develop and implement enrollment procedures, policies, and guidelines to improve efficiency.
• Provide guidance to staff and students on enrollment procedures and financial aid options.
• Collaborate with academic departments and campus stakeholders to ensure coordinated enrollment services.
• Monitor trends, analyze data, and generate reports to support strategic decisions.
• Ensure compliance with federal/state regulations and privacy standards.
• Support the Student Success Contact Center and One-Stop services.

Skills

Staff supervision

Bilingual Spanish/English

Data analysis

Education

Bachelor’s degree

Associate’s degree

Tools

Banner ERP

Job description

Position Summary

The Enrollment Services Supervisor oversees the daily operations of the enrollment services department within CNM. They are responsible for managing and ensuring efficient and accurate processing of student enrollment applications, records, and related documentation. The supervisor collaborates with other departments to develop and implement enrollment strategies, policies, and procedures to meet enrollment goals and improve student retention. This position handles escalated student inquiries and issues, resolve conflicts, and provide guidance and support to enrollment staff. The Enrollment Services Supervisor analyzes enrollment data, generate reports, and make recommendations for process improvements. This position will primarily Support the Student Success Contact Center and One-Stop.

Compensation

$20.48 - $25.63

Limited Term End Date

12-31-2027

Position Summary

The Enrollment Services Supervisor oversees the daily operations of the enrollment services department within CNM. They are responsible for managing and ensuring efficient and accurate processing of student enrollment applications, records, and related documentation. The supervisor collaborates with other departments to develop and implement enrollment strategies, policies, and procedures to meet enrollment goals and improve student retention. This position handles escalated student inquiries and issues, resolve conflicts, and provide guidance and support to enrollment staff. The Enrollment Services Supervisor analyzes enrollment data, generate reports, and make recommendations for process improvements. This position will primarily Support the Student Success Contact Center and One-Stop.

Duties & Responsibilities

• Supervises, leads, and manages staff, which includes prioritizing, and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow policies and procedures; maintaining a healthy, and safe working environment; and, making hiring, termination, and disciplinary recommendations.
• Oversee the day-to-day operations of enrollment services, including processing applications, registrations, and financial aid applications.
• Develop and implement enrollment procedures, policies, and guidelines to streamline processes and enhance efficiency.
• Provide guidance and support to staff and students regarding enrollment procedures, academic requirements, and financial aid options.
• Collaborate with academic departments, financial aid offices, and other campus stakeholders to ensure seamless coordination of enrollment services.
• Monitor enrollment trends, analyze data, and generate reports to inform decision-making and support strategic planning initiatives.
• Ensure compliance with federal, state, and institutional regulations governing enrollment services, including privacy and confidentiality standards.
• Implement student success initiatives and interventions to support retention and persistence efforts.
• Foster a customer-focused environment by providing responsive and supportive services to students, faculty, and staff.
• Stay abreast of industry trends, best practices, and emerging technologies in enrollment management and student services.
• Represent the enrollment services department in campus committees, meetings, and events as required.
• Performs other related duties of a similar nature and level as assigned.

Minimum Qualifications

• Bachelor’s degree OR Associate’s degree
• AND
• Three (3) to five (5) years related experience AND One (1) year experience with ERP/SIS systems such as Banner
• Experience in supervision, leadership, or managerial role is preferred

Preferences

• Bilingual in Spanish and English
• Best consideration date: 8/11/26
• Resume and cover letter required for application to be considered complete
• Shift Monday- Thursday 10 am- 7 pm Friday 8 am - 5 pm; occasional Saturday
• Fixed term through 12/31/2027
• Supports the Student Success Contact Center and One-Stop

Eeo Statement

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.