Student Services Specialist (Hybrid)

School of Medicine; Palo Alto (CA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Stanford University is seeking a 100% FTE Student Services Specialist (Hybrid) to provide administrative and operational support to faculty, staff, postdocs, and students on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling, and academic services for the Department of Chemical and Systems Biology.

The ideal candidate will identify and resolve routine issues within their scope, with duties including data input,

Qualifications

• Associates degree and one year of relevant experience, or combination of education and relevant experience.
• Bachelor’s degree preferred.

Responsibilities

• Review documents and forms for completeness, track files for follow up and distribute for review.
• Research and resolve routine issues, refer complex issues to other staff.
• Input data, update electronic databases, web sites, literature, and associated materials; prepare basic reports.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements.
• May train and direct day to day activities of student and temporary workers.

Skills

Strong communication

Customer service

Office administration

Education

Associates degree + 1 year experience or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Job Description

Stanford University is seeking a 100% FTE Student Services Specialist (Hybrid) to provide administrative and operational support to faculty, staff, postdocs, and students on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling, and academic services for the Department of Chemical and Systems Biology. The ideal candidate will also take the initiative to identify, clarify, and resolve routine issues of limited scope within their own work area using general guidelines and standards or precedents as reference. The department has 12 faculty, 44 graduate students, and 28 postdoctoral scholars and seeks to advance biomedical science through molecular and quantitative approaches and translate laboratory discoveries into new clinical therapies. We are one of the premier basic science departments in the country, attracting stellar graduate students and fellows who advance to positions as top scientists and academic leaders in their field.

Duties Include

• Review documents and forms for completeness, track files for follow up and distribute for review.
• Research and resolve routine issues, refer complex issues to other staff.
• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements.
• May train and direct day to day activities of student and temporary workers.
• - Other duties may also be assigned

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Desired Qualifications

Bachelor’s degree preferred.

Responsibilities

Core Duties

• Review documents and forms for completeness, track files for follow up and distribute for review.
• Research and resolve routine issues, refer complex issues to other staff.
• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements.
• May train and direct day to day activities of student and temporary workers.

Minimum Education And Experience

Associates degree and one year of relevant experience, or combination of education and relevant experience.

Knowledge, Skills And Abilities

• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Customer service skills.
• Basic office administration skills.
• Ability to learn compliance with legal, financial, and university policies and external regulations.

About Us

At Stanford, every employee plays a part in our mission for a better tomorrow—from researchers to operations and from food services to educators. Join our team to work towards a future you believe in.

The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a help ticket.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. See Admin Guide 1.7.4: Equal Employment Opportunity, Non-Discrimination, and affirmative Action Policy; Know Your Rights: Workplace Discrimination is Illegal.