Student Services Specialist

Stanford University; Palo Alto (CA); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

18+ PTO days per year

Health benefits start when you start

Flexible work options

Tuition and training assistance ($6000

403(b) plan

Mental health programs

Commuter transportation benefits

Job summary

Stanford University’s School of Engineering seeks a Student Services Specialist to support department curriculum planning, scheduling, and student affairs. The role reports to the Director of Student and Academic Services and provides administrative support across admission, financial aid, housing, registrar and visa services.

Responsibilities include resolving routine issues, maintaining databases, coordinating outreach, and assisting students, faculty, and staff.

Qualifications

• Strong written and verbal communication skills.
• Basic computer skills including Microsoft Office Suite.
• Basic office administration skills.
• Ability to learn compliance with legal, financial, and university policies and external regulations.

Responsibilities

• Review documents and forms for completeness and track files for follow up.
• Research and resolve routine issues and refer complex issues to other staff.
• Input data and update electronic databases, web sites, and literature.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a resource to students and other departments.
• Contribute to general office administration and process improvements.
• May train and direct day-to-day activities of student and temporary workers.

Skills

Strong communication

Time management

Customer service

Education

Associates degree and 1 year experience

Tools

Microsoft Office

Job description

Note - This position has been deemed critical by the School of Engineering Dean's Office and is exempt from the hiring freeze. Visa sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.

Work Arrangement: This position is eligible for a hybrid work arrangement with a minimum of 3 days/week working at the Stanford main campus, subject to operational needs.

Budgeted Salary: The budgeted base salary range for this position is $35.00 to $42.00 per hour.

The School of Engineering

Stanford Engineering has been at the forefront of innovation for over a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques and systems.

The Department of Mechanical Engineering in the School of Engineering seeks a Student Services Specialist to join its team. The Student Services Specialist will be responsible for department curriculum planning and scheduling, and reports to the Director of Student and Academic Services.

The Student Services Specialist will provide administrative and operational support to faculty, staff, and students on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. They will resolve routine issues of limited scope within their own work area using general guidelines and standards or precedents as reference. Are you personable, proactive, and exude a high-level of customer service? Then this position may be the right fit for you!

• Frequently sit, perform desk-based computer tasks.
• Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and
• file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

Responsibilities

Core Duties:

Review documents and forms for completeness, track files for follow up and distribute for review.

Research and resolve routine issues, refer complex issues to other staff.

Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.

Coordinate logistics for outreach activities, meetings, and events.

Respond to routine inquiries from students, faculty, external constituents, and staff.

Serve as a subject matter resource to students and other departments.

Contribute to general office administration and process improvements.

May train and direct day to day activities of student and temporary workers.

Associates degree and one year of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities

Strong written and verbal communication skills.

Basic computer skills, including experience with Microsoft Office Suite.

Basic office administration skills.

Ability to learn compliance with legal, financial, and university policies and external regulations.

• Pay Range $58,696.46-$109,566.73
• Pay Frequency Hourly
• Fixed Term N
• Stanford Schools and Units School of Engineering
• Full time or Part time Full Time
• Regular or Temporary Regular
• Job Category Student Services
• Posting Date 08/27/2026, 09:22 PM
• Grade E
• Job Identification 200882

Benefits that support you, and your future

18+ PTO days per year

Health benefits start when you start

Flexible work options

$6000+ annual tuition and training assistance

403(b) plan

Mental health and wellness programs

Free and discounted commuter transportation

Applies to regular full-time positions.

Notice to Applicants

The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of their job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Stanford University provides job pay ranges representing its good faith estimate of what the university reasonably expects to pay for a particular job. The specific pay offered to a selected candidate will be determined based on a wide range of factors that are unique to each candidate, including but not limited to geographic work location, relevant knowledge, skills and abilities, relevant education, years of relevant experience, depth and breadth of relevant experience, and performance; further including but not limited to other business and organization needs such as the scope and responsibilities of the position, the minimum qualifications, departmental budget availability, and market and internal equity across the university, school/ unit, department, as well as job reporting relations.

Why work at Stanford

World-changing work in a culture of continuous learning

An inspiring community that values collaboration

High-quality health and wellness benefits that put you and your family first

Access to world-class education and career development, with tuition reimbursement, training assistance, and more