Student Services Specialist — Front Desk & Accounts

Uolivet; Northern (KY); Hybrid; USD 41,000 - 42,000; Full time

Job summary

The University of Olivet in Olivet, MI seeks a Customer Service Specialist to greet visitors, answer general questions, and direct constituents to the proper offices. This role supports student accounts, billing, work study and registration while assisting the Student Account Specialist as needed.

The position requires organization, empathy, and strong communication. Office-based environment with routine payment processing and coordination with Financial Aid and Registrar teams.

Qualifications

• Associate degree or equivalent experience and a minimum of one year in an office at an administrative assistant level.
• Preferred: Bachelor’s degree or equivalent experience and 3 years in an office setting as an administrative assistant.
• Working conditions: Office environment.

Responsibilities

• Greet visitors to Student Services.
• Direct/Assist constituents to proper personnel (Financial Aid, Registrar).
• Manage student ID card process and related supplies.
• Assist with student billing/collection via calls and emails.
• Receive and apply payments to student accounts and cash receipts.
• Distribute work study, refunds, and petty cash as needed.
• Maintain cash drawer, receipts, and office supplies.
• Answer incoming phone calls and maintain a welcoming space.

Skills

Customer service

Education

Associate degree or equivalent

Bachelor's degree or equivalent

Job description

The University of Olivet in Olivet, MI seeks a Customer Service Specialist to greet visitors, answer general questions, and direct constituents to the proper offices. This role supports student accounts, billing, work study and registration while assisting the Student Account Specialist as needed.

The position requires organization, empathy, and strong communication. Office-based environment with routine payment processing and coordination with Financial Aid and Registrar teams.