Office Associate

Augusta University; Augusta (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Tuition Assistance Program

Health insurance

Job summary

Augusta University is seeking an administrative support professional to assist the Information Technology department with daily operations, license billing, and onboarding for student assistants and NPAs. The role emphasizes customer service to staff and external partners, with responsibilities including conference room coordination and process support.

The candidate should have a high school diploma or GED and at least one year of office experience; higher education experience is preferred.

Qualifications

• High school diploma, GED, or equivalent from a recognized state or federal accrediting organization and a minimum of one year of office support experience.
• Experience in office setting, particularly higher education is preferred.

Responsibilities

• Coordinate schedules, meetings, and provide support to the Information Technology department.
• Assist with IT and Data Review tickets.
• Manage license billing for incoming revenue for department.
• Assist with student assistant and NPA hirings, to include onboarding/offboarding process.
• Provide customer service to departmental staff and other internal/external customers by answering questions and providing information; assist with conference room requests.

Skills

Microsoft Office

Written communication

Interpersonal skills

Organizational skills

Initiative

Prioritization

Multitasking

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Suite

Office databases

Job description

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .

Location

• 1120 15th Street, Augusta, GA 30912
• 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.

Job Summary

Provides administrative and operational support to the Information Technology department, by serving as a point of contact for departmental operations and assisting with daily business functions. Manages software license billing and revenue tracking, assist with student assistant and non-personnel action (NPA) hiring processes including onboarding and offboarding, and delivers customer service to departmental staff and internal/external stakeholders. Assists with conference room requests and performs other related duties as assigned to support departmental goals and business continuity.

Responsibilities

• Coordinate schedules, meetings, and provide support to the Information Technology department
• Assist with IT and Data Review tickets.
• Manage license billing for incoming revenue for department.
• Assist with student assistant and NPA hirings, to include onboarding/offboarding process
• Provide customer service to departmental staff and other internal/external customers by answering questions and providing information; assist with conference room req
• Perform other duties as assigned.

Required Qualifications

High school diploma, GED, or equivalent from a recognized state or federal accrediting organization and a minimum of one year of office support experience.

Preferred Qualifications

Experience in office setting, particularly higher education

Knowledge, Skills, & Abilities

KNOWLEDGE Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office databases

• Excellent written, verbal, and interpersonal skills; reports, prepare business letters, emails, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.
• Strong critical thinking skills and reading comprehension
• Have a strong sense of initiative, prioritization skills, and can multitask in a fast-paced high-pressure environment.
• Effective organization skills
• Demonstrates initiative by identifying issues and developing possible solutions.
• Excellent interpersonal, written, and verbal communication skills

• Ability to maintain confidentiality
• Develop and maintain an effective working relationship
• Provide effective and responsive service to the department and customers
• Ability to use standard office equipment including multi-functional printers.

Shift/Salary/Benefits

Shift: Days/M-F

Pay Band: B2

Salary: Minimum $15.77/hour

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient and family-centered care institution, where employees partner every day with patients and families for success".

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status, or any other status protected by applicable law.