Student Services Specialist

The University of North Carolina at Chapel Hill; North Carolina; Hybrid; USD 23,000 - 32,000; Full time

Job summary

The University of North Carolina at Chapel Hill seeks a Student Services Specialist in the Scholarships and Aid-Ops team. The role provides customer service across faculty, staff, students, and partners, and supports enrollment transactions, transcripts, and policy communications.

This is a full-time temporary, 40 hours weekly, with hybrid work options in North Carolina. Minimum requirement is a Bachelor’s degree.

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• Experience updating student records in a Student Information System such as PeopleSoft within a higher education setting.
• Experience working with the public in a university setting.
• Strong communication and data accuracy skills.

Responsibilities

• Provide customer service to a wide range of audiences including faculty, staff, students, and third parties.
• Assist in communicating university policies and procedures related to student records and enrollment services.
• Process transcription requests and enrollment transactions and support grading and orientation activities.

Skills

Customer service

Communication

Education

Bachelor’s degree or equivalent

Tools

PeopleSoft

Job description

Posting Information

Department Scholarships and Aid-Ops - 543100

Career Area Student Services

Posting Open Date 10/16/2026

Application Deadline 10/20/2026

Position Type Temporary Staff (SHRA)

Position Title Student Services Specialist

Position Number 20071330

Vacancy ID S028162

Full-time/Part-time Full-Time Temporary

Hours per week 40

Work Schedule Monday – Friday, 8:00 AM – 5:00 PM This position provides flexibility for a hybrid work schedule.

Position Location North Carolina, US

Hiring Range $20.00 per hour

Proposed Start Date 11/02/2026

Estimated Duration of Appointment 6 months or longer

Position Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose Of Organizational Unit

The Office of Scholarships and Student Aid works to ensure that qualified students have the opportunity to study at the University of North Carolina at Chapel Hill regardless of their ability to pay. The office serves students at all levels, including graduate and professional school students and coordinates all student financial support for the campus. The office assists in the recruitment, retention and success of students while maximizing available funds, exercising good stewardship of those funds, and performing related research, analysis and program evaluation in support of long-range enrollment and campus goals. In addition, the office provides academic and co-circular support services for scholarships, provides financial literacy and educational tools, and partners with faculty and other student success areas across campus to provide excellent service to low- and middle-income students and other scholarship recipients. The work of the office is public in nature and closely scrutinized by students and their families, lawmakers, faculty and staff at the University, and by the media (local, regional, and national).

Position Summary

The Student Success Specialist position is part of a team that focuses on the analysis, maintenance, and correction of student records and data. The position provides customer service to a wide range of audiences, including faculty, staff, students, and third parties through answering phone calls, responding to emails, and processing various documents including transcription requests and enrollment transactions. The position assists in communicating university policies and procedures as they pertain to student records and enrollment services. This position collaborates with partners across campus in various related activities in areas of grading, new student orientation, and current and retroactive enrollments. The position also works on special projects as assigned.

Minimum Education And Experience Requirements

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

Experience working with the public in a university setting. Experience updating student records in a Student Information System such as PeopleSoft within a higher education setting.

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

Not Applicable.

Special Instructions

Quick Link

https://unc.peopleadmin.com/postings/327165

Temporary Employment Policies

Posting Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.