Student Services Specialist

University of North Carolina at Chapel Hill; North Carolina; Hybrid; USD 42,000 - 58,000; Full time

Job summary

University of North Carolina at Chapel Hill is seeking a Student Services Specialist to analyze, maintain, and correct student records while providing customer service to faculty, staff, students, and third parties. The role involves communicating university policies on student records and enrollment services, collaborating with campus partners on grading, orientation, and enrollments.

The position is full-time temporary (40 hours/week) with a hybrid work schedule.

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• Experience with Student Information Systems (e.g., PeopleSoft) preferred.

Responsibilities

• Analyze, maintain, and correct student records and data.
• Provide customer service via phone and email to faculty, staff, students, and third parties.
• Process transcription requests and enrollment transactions.
• Communicate university policies and procedures on student records and enrollment services.
• Collaborate with campus partners on grading, new student orientation, and enrollments.
• Work on special projects as assigned.

Education

Bachelor’s degree or equivalent combination of training and experience

Tools

PeopleSoft

Job description

The University of North Carolina at Chapel Hill is hiring a Student Services Specialist. This role involves analyzing, maintaining, and correcting student records and data while providing customer service to faculty, staff, students, and third parties. The specialist communicates university policies related to student records, collaborates with campus partners on grading, orientation, and enrollments, and undertakes special projects as assigned.

Highlights

• Analyze, maintain, and correct student records and data.
• Provide customer service via phone and email to faculty, staff, students, and third parties.
• Process transcription requests and enrollment transactions.
• Communicate university policies and procedures on student records and enrollment services.
• Collaborate with campus partners on grading, new student orientation, and enrollments.
• Work on special projects as assigned.
• Experience with Student Information Systems such as PeopleSoft preferred.
• Bachelor’s degree or equivalent combination of training and experience required.
• Position is full-time temporary, 40 hours per week, with hybrid work schedule flexibility.
• Hourly compensation is $20.00 per hour.