Student Services Specialist

North Carolina Agricultural and Technical State University

Greensboro (NC)

On-site

USD 44,000 - 49,000

Full time

2 days ago

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Benefits offered by this job

Accrued Vacation and Sick Leave

12 Paid Holidays

TSERS Retirement

Job summary

North Carolina A&T State University is seeking a Student Services Specialist in the Electrical & Computer Engineering division. The role focuses on providing student services, academic advising and coordinating activities that support student development and retention.

The position supports recruitment, orientation, registration and related student services, with responsibilities spanning collaboration with students, faculty and external partners.

Qualifications

Experience in student services or academic advising preferred.
Strong communication and organizational skills.
Ability to work with diverse student populations.

Responsibilities

Provide range of student services including academic advising and activities that support student development.
Assist with recruitment, orientation, registration and retention activities.
Coordinate and administer undergraduate student activities under the COE student services team.
Interact with students, faculty and staff to address inquiries and deadlines.

Job description

Student Services Specialist

Special Instructions to Applicant

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Position Overview

Primary purpose of the position is to provide range of student services including academic advising and activities that improve student academic, social and emotional development and for students. This includes managing, promoting, and leading activities in areas of recruitment, admissions, orientation, registration, and retention of student.

College of Engineering Overview

The College of Engineering at North Carolina Agricultural and Technical State University invites applications and nominations for this key leadership position. North Carolina A&T State University is a public land grant university that enrolls over 14,000 students. The College of Engineering, with over 2,500 students, has EAC ABET-accredited undergraduate programs in Architectural, Bioengineering, Biological, Civil, Chemical, Computer, Electrical, Industrial, and Mechanical Engineering, as well as a CAC ABET-accredited program in Computer Science. At the Graduate level, the College has 8 Masters of Science Degree programs, and 5 Doctoral programs. Additional information about the College and the University can be found at www.ncat.edu/coe. The Department of Electrical and Computer Engineering is one of the largest departments in the College of Engineering. The four programs are a BS in electrical engineering, a BS in computer engineering, an MS in electrical engineering, and a Ph.D. in electrical engineering. There are 18 faculty members in the department. Additional information can be found athttps://www.ncat.edu/coe/departments/ece/index.php.

Remote/Hybrid Eligibility

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Employee Benefits

Accrued Vacation and Sick Leave for Eligible Employees
Community Service Leave
Aetna – State Health Benefits of North Carolina
NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans – 401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount
and more

Key Competencies and Duties

Managing Work Processes

Establish guidelines for students to enhance their performance and retention in their programs at the ECE Department. Develop programs with acceptable outcome levels for student development.
Communicate and work with students to gain understanding of a commitment to set work standards, processes, and procedures.
Provide ongoing feedback to students on expectations and identify and suggest areas of improvement.
Create and facilitate learning opportunities that include active participation, networking with colleagues in other organizations and attending in-house training on related systems operations.
Provide directional input on student services.

Decision Making

Recognize adverse situations and develop appropriate solutions that are consistent with the facts, constraints and relevant policies.
Be knowledgeable about student program details and the curriculum.
Communicate status and exception requests with students and faculty.
Know and use effective approaches for choosing courses of action and developing appropriate solutions and reaching conclusions.
Analyze and synthesize relevant policies and legislation and apply them across a variety of situations.

Coordination – Operations

Facilitate procedures for collecting, reviewing and utilizing student information that pertains to recruiting, admission, orientation, registration and retention.
Update Undergraduate Bulletins, Curriculum Guides, COGs.
Coordinate and manage a broad scope of work operations and processes to meet programmatic expectations and outcomes.

Program Management

Coordinate and administer undergraduate students’ professional and social activities for their retention and timely graduation.
Manage and monitor these activities and assess their impact on the student experience.
Provide student services including academic advising related activities as assigned.
Inform and advise students on program requirements and processes.
Identify and understand student service issues, client needs, and matters of a recurring nature to effectively address and resolve the issue.
Initiate creative programming to engage student participation.
Collect, research, and analyze information for processing, monitoring, or measuring data.
Develop internal processes and prioritizes workload.
Generate non-standard reports.
Function as a team member of the COE student service specialist team.
Conduct training for groups and individuals.

Client/Customer Service

Develop activities to encourage effective working relationships with and among students, parents, faculty and staff and other external entities such as industrial partners and the alumni.
Advise students on academic and administrative questions effectively.
Interact in person and respond to written inquiries via email and communicates with students regarding deadlines, status and other specific needs.
Understand the needs of students and recognize how decisions impact other program areas in the College and University.
Develop and maintain effective working relationships with students in order to initiate, facilitate and complete work in the ECE Department.
Interpret policies and makes decisions within delegated authority when responding to requests and non-standard issues.
Recognize how individual decisions impact other program areas and their goals.
Employ de-escalation techniques and conflict management strategies when appropriate.
Understand the role of students, faculty, staff, donors, parents, and visitors in their unique environments.

Information/Records Administration

Develop and manage procedures for data collecting, organizing, filing, and reporting of all activities and responsibilities associated with the position.
Maintain records for current students while maintaining appropriate confidentiality.
Compiles statistics for ECE Department records, surveys, annual reports and program reviews: enrollment, graduation and demographics.
Perform research, data collection, and analysis of information, and report writing.
Utilize, reconcile, and manipulate data from various internal and external software systems.
Apply an in-depth knowledge of program specialty or multiple program areas to improve existing programs or develop new programs.

Managing Work and Performance

Establish guidelines for students to enhance their performance and retention in their programs at the ECE Department.
Develop programs with acceptable outcome levels for student development.
Review work of student workers and staff upon completion to assess and solve problems.
Review accomplishments of the ECE student services unit over a short-range period to ensure that performance and service meet the required standards.

Position Information

Working Title: Student Services Specialist

Competency Level: Journey

Position Number: 009909

Recruitment Range: $44,435 - $48,823

FLSA: Non-Exempt

Appointment Type: Permanent - Full-time

Organizational Division: Electrical & Computer Engineering

Organizational Location: College of Engineering

Organizational Unit: Electrical & Computer Engineering

Posting Detail Information

Posting Number: SHRA3272