Student Services Specialist

University of California, Davis; Davis (CA); Hybrid; USD 35,000 - 63,000; Full time

Benefits offered by this job

Hybrid work model

Benefits Eligible

Job summary

University of California, Davis invites applications for an Advising Services position within Graduate Studies. The role supports graduate student matriculation, progress, and graduation in collaboration with program staff and students.

Under supervision, the incumbent handles a broad range of services for Master's and PhD students, including managing petitions and milestone communications to programs, students, and units.

Qualifications

• Bachelor's degree in related area or equivalent experience.
• Experience with confidential student records and sensitive materials.
• Multicultural competencies and ability to work with diverse populations.
• Strong service orientation, organization, listening and critical thinking skills.
• Computer skills: Word, Excel; maintain databases and student info.
• Commitment to diversity, equity and inclusion.
• Flexibility to adapt to changing priorities and team environment.
• Ability to work independently and handle interruptions.

Responsibilities

• Support academic services for graduate programs and students.
• Assist with petitions and academic milestones, including review and approvals.
• Communicate with programs, students and units to coordinate processes.

Education

Bachelor's degree or equivalent experience

Experience with confidential student records

Multicultural competencies

Service orientation and communication

Microsoft Word and Excel

Diversity, equity and inclusion

Ability to work in a team and adapt

Ability to work under pressure

Tools

Banner

Student databases

Box

Smartsheet

Job description

Job Summary

The Advising Services unit in the Graduate Studies office is a campus-wide service unit that is directly engaged with graduate program staff and students on a constant basis, and serves as the primary point of contact for these groups on issues related to graduate education. Graduate programs across campus report up to Graduate Studies via the Advising Services unit for the matriculation, academic progress and milestones, and graduation of graduate students at UC Davis.

Under supervision of the Director of Advising, responsible for a wide range of services for Master's and PhD students. Manages academic processes for graduate student petitions and academic milestones, including review, approvals, and communications to programs, students, and other units.

Minimum Qualifications

• Batchelor's degree in related area and / or equivalent experience / training
• Experience with confidential student records and other sensitive materials or information.
• Multicultural competencies; skills to work and communicate with diverse populations.
• Skills in service orientation, organization, active listening, and critical thinking
• Computer skills using software programs (i.e. Microsoft Word and Excel) for word processing, maintaining databases, and accessing student information.
• Awareness, knowledge, and skill in applying diversity, equity and inclusion to one's work. A profound belief in the value of a diverse and safe workforce and a commitment to achieve this goal through collaboration and team building, working cooperatively with a diverse group of department and campus constituencies.
• Exercise, initiate and possess the flexibility to contribute as part of a team to expand position responsibilities in the face of changing priorities in a complex and diverse work environment.
• Attempt unfamiliar assignments and respond with flexibility to requests for assistance from faculty, staff, and students. Think and act independently, work under pressure and with frequent interruptions.

Preferred Qualifications

• Experience with Banner, student databases, Box, Smartsheet.
• Knowledge of university policies and procedures that apply to graduate students. Knowledge of UC policies regarding privacy of information.

Key Responsibilities

• 60% - Academic Services
• 20% - Organizational Support
• 20% - Program Support

Department Overview

Graduate Studies (GS) advocates on behalf of graduate students and postdoctoral scholars, supports the faculty and staff engaged in delivering graduate education, and administers academic and administrative policies affecting graduate students and postdoctoral scholars in ways that foster a culturally and intellectually diverse environment characterized by high academic standards. Graduate Studies at UC Davis includes more than 100 dynamic degree programs, and a diverse and interactive student body from around the world.

Position Information

Salary or Pay Range: $25.40 /hr. - $45.61 /hr.

Salary Frequency: Hourly

Salary Grade: STEPS

UC Job Title: STDT SVC ADVISOR 2 SV

UC Job Code: 005155

Number of Positions: 1

Appointment Type: Staff: Career

Percentage of Time: 100%

Shift (Work Schedule): 8:00 am - 5:00 pm

Location: Davis, CA

Union Representation: SV - Student Service Advising Professionals

Benefits Eligible: Yes

This position is hybrid (mix of on-site and remote work)