Accommodations Support Coordinator

University-of-North-Carolina-At-Chapel-Hil; Chapel Hill (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid leave

Job summary

The University Compliance Office (UCO) at UNC-Chapel Hill is seeking a University Program Associate to support the EO/ADA Coordinator and the Accommodations team. The role focuses on handling student accommodation inquiries, serving as a primary contact for calls and visits, and maintaining records at the SASB location.

Responsibilities include managing accommodation files, data entry for EEO forms, and participating in the review of accommodation requests.

Qualifications

• Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Responsibilities

• Provide administrative support to the Director of EO/ADA Coordinator and the Accommodations team.
• Manage all incoming emails related to student accommodations and accessibility issues.
• Serve as the point of contact for phone calls and visitors to the SASB location.
• Maintain student and employee accommodation files and tracking.
• Enter EEO data forms and assist in review and determination of accommodations requests.

Education

Bachelor's degree

Tools

Case management systems

Microsoft Excel

Shared calendars or scheduling tools

Student information systems

Job description

Full-time/Part-time Permanent/Time-Limited

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent

If time-limited, estimated duration of appointment

This position is not eligible for H-1B sponsorship.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The University Compliance Office ( UCO ) provides the University with a full range of Human Resources, Equal Opportunity, and Title IX programs and services to support the University’s teaching, research, and public service mission. The department develops and implements strategies and initiatives that will strengthen and support the University’s workforce.
The University Compliance Office ( UCO ) is UNC -Chapel Hill’s designated, central office for addressing issues related to discrimination and harassment based on any protected status, including sexual assault, sexual violence, interpersonal violence, and stalking, as well as retaliation and other related misconduct. UCO addresses all matters related to compliance with relevant education and employment laws and regulations, including Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, and other related laws. UCO’s compliance efforts include creating, implementing, and enforcing University policies that promote an equitable, inclusive, and welcoming campus community; providing accommodations for students and employees based on protected status; handling matters related to equal employment opportunities; and providing educational programs and consulting services in these areas across campus.

Position Summary

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The position will be responsible for providing administrative support to the Director of EO/ ADA Coordinator and the Accommodations team, with a focus on supporting student inquiries to the office. Duties will include managing all incoming emails related to student accommodations and accessibility issues and serving as the point of contact for phone calls and incoming guests to the office’s SASB location. Because of the office configuration and where this position is physically located, this position has significant responsibilities for greeting, referring, and assisting visitors and staff. Other duties will include management of student and/or employee accommodation request files, management of accommodations tracking, entry of EEO data forms, and other duties as assigned. This position will also participate in the review and determination of accommodations requests.

Minimum Education and Experience Requirements

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

• Demonstrated understanding of the University environment and ability to work collaboratively with students, faculty, staff, parents / families, and community partners to address a wide array of situations and / or concerns.
• Knowledge of legislative framework governing the work of the office.

Required Licenses/Certifications

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Required Documents

• Curriculum Vitae / Resume
• Cover Letter
• List of References

Optional Documents

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please select the response below that best describes your experience/education for the University Program Associate position.
  • High school diploma/GED and at least 4 years of related experience
  • Bachelor's, Master's, or Doctorate in any field
  • Combination of post-high school education and experience in a related area to equal at least 4 years (ex: Associate's degree and 2 years of experience)
  • Did not complete high school but have a combination of high school education and related experience to equal at least 8 years (ex. 1 year of high school and 7 years of experience)
  • None of the above
• * Which of the following have you used regularly in a work setting?
  • Case management systems
  • Microsoft Excel
  • Shared calendars or scheduling tools
  • Student information systems
• * What other IT tools are you familiar with?

  (Open Ended Question)

• * What experience, if any, do you have working with students with disabilities, in higher education, or with accommodation or access processes?

  (Open Ended Question)

• * Do you have experience handling confidential or sensitive records (e.g. student, medical, HR or legal files)?
  • Yes
  • No
• * A student emails asking for an accommodation for an exam happening tomorrow, but their request is incomplete. What would you do first?

  (Open Ended Question)

• * A faculty member calls asking why a particular student receives extended time. How would you respond?

  (Open Ended Question)