Student Services & Records Lead

Jobtailor; Coral Gables (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is hiring in Coral Gables, FL for a Admissions & Records Coordinator. You will deliver exceptional service to applicants and families, manage the Admissions inboxes, and develop streamlined processes.

Lead a student assistant team, respond to escalations, and ensure accurate, confidential records within university systems. This role requires high school completion, with a bachelor’s degree preferred, and experience in student information environments and CRM systems.

Qualifications

• High school diploma required; bachelor’s preferred for related field.
• Experience in higher education or student records is advantageous.
• Ability to manage multiple tasks and maintain confidentiality.

Responsibilities

• Deliver a high-quality customer service experience to potential applicants, current applicants, and families.
• Manage the Admission and My Documents inboxes and respond to inquiries.
• Develop and implement improved operational processes and metrics.
• Manage, hire, train, and coach a team of student assistants providing customer service.
• Review and respond to escalated call and email issues.
• Load, index, review, and retain mail and documents; ensure secure records.

Skills

Customer service

Interpersonal skills

Detail orientation

Team supervision

Communication skills

Education

High school diploma

Bachelor’s degree in related field (preferred)

Tools

Slate

CRM Systems

Database Management

Job description

Jobtailor is hiring in Coral Gables, FL for a Admissions & Records Coordinator. You will deliver exceptional service to applicants and families, manage the Admissions inboxes, and develop streamlined processes.

Lead a student assistant team, respond to escalations, and ensure accurate, confidential records within university systems. This role requires high school completion, with a bachelor’s degree preferred, and experience in student information environments and CRM systems.