Student Services & Records Coordinator

Stanford University School of Medicine; Palo Alto (CA); On-site; USD 48,000 - 53,000; Full time

Job summary

Stanford University School of Medicine in Palo Alto seeks a dedicated student services coordinator to serve as the primary contact for OAE, guiding students through registration, reviewing documentation, coordinating appointments, and handling routine inquiries.

The role maintains accurate data, supports reporting and day-to-day office operations, contributes to process improvements, and may train temporary staff.

Qualifications

• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Customer service skills.
• Basic office administration skills.
• Ability to learn compliance with legal, financial, and university policies and external regulations.

Responsibilities

• Review documents and forms for completeness, track files for follow up and distribute for review.
• Research and resolve routine issues, refer complex issues to other staff.
• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements.
• May train and direct day to day activities of student and temporary workers.

Skills

Communication

Microsoft Office

Customer service

Office administration

Regulatory compliance

Education

Associates degree and 1 year experience

Job description

Stanford University School of Medicine in Palo Alto seeks a dedicated student services coordinator to serve as the primary contact for OAE, guiding students through registration, reviewing documentation, coordinating appointments, and handling routine inquiries.

The role maintains accurate data, supports reporting and day-to-day office operations, contributes to process improvements, and may train temporary staff.