Student Services Processing Specialist

Northern Kentucky University; United States; On-site; USD 29,000 - 36,000; Full time

Job summary

Northern Kentucky University is seeking a Processing Specialist for the One Stop Student Services Center. The role focuses on processing a variety of student transactions, maintaining accurate records, and supporting enrollment-related services.

The ideal candidate will handle high-volume processing with attention to detail, maintain data integrity across systems, and provide excellent customer service to students and families. Join NKU to help deliver a seamless student experience.

Qualifications

• High school diploma or GED required; post-secondary education (1–2 years of college or equivalent coursework) preferred.
• Minimum of 1–2 years of experience in an administrative, customer service, or data-processing environment.
• Strong attention to detail and ability to manage high-volume transactional work accurately.
• Strong organizational and time-management skills with the ability to handle multiple priorities.

Responsibilities

• Process student-related transactions and records in accordance with university policies and regulations.
• Review documentation for completeness and accuracy; resolve discrepancies and follow up as needed.
• Maintain data integrity across university systems by entering, updating, and auditing information.
• Provide front-line or tiered support to students and families via in-person, phone, and electronic channels.
• Collaborate with Financial Aid, Registrar, Student Account Services, Admissions for consistent service delivery.
• Assist with peak processing periods (start of term, financial aid cycles) and adapt to changing priorities.
• Maintain confidentiality of student records in FERPA compliance.
• Identify process inefficiencies and recommend improvements.

Skills

Attention to detail

Customer service

Data entry

Communication

Organizational skills

Education

High school diploma or GED

Some college coursework

Job description

Northern Kentucky University is seeking a Processing Specialist for the One Stop Student Services Center. The role focuses on processing a variety of student transactions, maintaining accurate records, and supporting enrollment-related services.

The ideal candidate will handle high-volume processing with attention to detail, maintain data integrity across systems, and provide excellent customer service to students and families. Join NKU to help deliver a seamless student experience.