Specialist, Student Support

Northern Kentucky University; United States; On-site; USD 29,000 - 36,000; Full time

Job summary

Northern Kentucky University is seeking a Processing Specialist for the One Stop Student Services Center. The role focuses on processing a variety of student transactions, maintaining accurate records, and supporting enrollment-related services.

The ideal candidate will handle high-volume processing with attention to detail, maintain data integrity across systems, and provide excellent customer service to students and families. Join NKU to help deliver a seamless student experience.

Qualifications

• High school diploma or GED required; post-secondary education (1–2 years of college or equivalent coursework) preferred.
• Minimum of 1–2 years of experience in an administrative, customer service, or data-processing environment.
• Strong attention to detail and ability to manage high-volume transactional work accurately.
• Strong organizational and time-management skills with the ability to handle multiple priorities.

Responsibilities

• Process student-related transactions and records in accordance with university policies and regulations.
• Review documentation for completeness and accuracy; resolve discrepancies and follow up as needed.
• Maintain data integrity across university systems by entering, updating, and auditing information.
• Provide front-line or tiered support to students and families via in-person, phone, and electronic channels.
• Collaborate with Financial Aid, Registrar, Student Account Services, Admissions for consistent service delivery.
• Assist with peak processing periods (start of term, financial aid cycles) and adapt to changing priorities.
• Maintain confidentiality of student records in FERPA compliance.
• Identify process inefficiencies and recommend improvements.

Skills

Attention to detail

Customer service

Data entry

Communication

Organizational skills

Education

High school diploma or GED

Some college coursework

Job description

Position Title: Processing Specialist Position Type: Regular About the Role: Northern Kentucky University invites applications for a Processing Specialist within the One Stop Student Services Center. This position serves as a key operational role supporting student-facing services by processing a variety of transactions and maintaining accurate student records across multiple functional areas, including financial assistance, student accounts, and registration-related services. The Processing Specialist works collaboratively with One Stop staff and campus partners to ensure efficient, accurate, and timely processing while supporting a seamless student experience.

Primary Responsibilities

• Process student-related transactions and records in accordance with university policies and federal/state regulations (e.g., financial aid, billing, registration support, and general student services)
• Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners as needed
• Maintain data integrity across university systems by entering, updating, and auditing information
• Provide front-line or tiered support to students and families by responding to inquiries via in-person, phone, and electronic communication channels
• Collaborate with functional areas (Financial Aid, Registrar, Student Account Services, Admissions) to ensure consistent and accurate service delivery
• Assist with peak processing periods (e.g., start of term, financial aid cycles) and adapt to changing priorities
• Maintain confidentiality of student records in compliance with FERPA and university policies
• Support continuous improvement efforts by identifying process inefficiencies and recommending enhancements

Qualifications

• High school diploma or GED required; post-secondary education (1–2 years of college or equivalent coursework) preferred
• Minimum of 1–2 years of experience in an administrative, customer service, or data-processing environment
• Strong attention to detail and ability to manage high-volume transactional work accurately
• Strong organizational and time-management skills with the ability to handle multiple priorities
• Excellent customer service and communication skills
• High level of accuracy, discretion, and professionalism
• Ability to work both independently and as part of a team

Why Join NKU

Northern Kentucky University is a student‑ready, regionally focused institution committed to delivering high‑quality, student‑centered services. The One Stop Student Services Center plays a critical role in simplifying processes and improving the student experience.

Pay: $16.74 per hour/ $32,643 Annually

Posted Salary: $16.74 per hour

Work Environment & Physical Demands

This position operates in a fast‑paced, student‑centered environment requiring regular interaction with students, faculty, and staff. Flexibility is required during peak periods.

Why Work at Northern Kentucky University

At NKU, our work revolves around three things: opening doors, helping people finish what they start, and connecting learning to real life. Those pillars—Access, Completion, and Career & Community Engagement—aren’t just strategic‑plan wallpaper. They shape how we hire, how we serve students, and how we show up for the region. If you want your work to matter—NKU is a place where you can see your impact every day. Introduce yourself and we'll get in touch if there's a role that seems like a good match.

About NKU

Northern Kentucky University is a public, student‑centered institution located just minutes from downtown Cincinnati. Our vision is clear: to be nationally recognized as a student‑ready, regionally‑engaged university that empowers diverse learners for economic and social mobility. We focus on opening doors, supporting students through graduation, and connecting learning to real opportunity in our region. NKU offers the reach of a comprehensive university with the feel of a close, collaborative campus.