Student Services Manager (Admissions and Records)

Maricopa Community College district; Scottsdale (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Tuition Reimbursement

Flexible Work Schedules

ASRS Pension

Job summary

Scottsdale Community College (SCC), part of the Maricopa County Community College District (MCCCD), seeks a full-time Student Services Manager (Assistant Registrar) to lead Admissions, Records & Registration and ensure secure, accurate student records across the student lifecycle.

The role directs daily operations, supervises staff, enforces FERPA and reporting requirements, and partners with IT and district teams on SIS enhancements and data integrity.

Qualifications

• Bachelor's degree required with five years of progressive student services experience including policy administration and staff supervision.
• Experience overseeing admissions, records, and registration processes with FERPA compliance knowledge.
• Experience with reporting to external bodies (e.g., NSC) and internal audits.
• Experience hiring, training, and developing staff; demonstrated collaboration with IT and other departments.
• Strong understanding of institutional policies, records governance, and data integrity.

Responsibilities

• Provide leadership for Admissions, Records & Registration operations and service delivery.
• Ensure accurate enrollment reporting, data validation, and graduation verification.
• Collaborate with IT and district partners on SIS security, access controls, and system enhancements.
• Interpret and apply policies to resolve complex student records issues and ensure regulatory compliance.
• Coach and develop staff, promote accountability, and support strategic planning.

Skills

Staff Supervision

Regulatory Compliance

Policy Interpretation

Data Reporting

Education

Bachelor's Degree

Tools

Student Information Systems (SIS)

Job description

Student Services Manager (Admissions and Records)

Job ID: 323519

Location: Scottsdale Community College

Full/Part Time: Full Time

Regular/Temporary: Regular

Salary Range: $69,538.50 - $90,400.05/annually, DOE

Grade: 118

Work Schedule: Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar: 12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision - creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement

Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community.

We are seeking dedicated and collaborative staff and faculty who are passionate about teaching, learning, and fostering student success. We welcome individuals who are eager to contribute their ideas and expertise to help guide the ongoing development of SCC's priorities and strategic initiatives.

At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.

SCC Wins the 2022 Sterling Award

MCCCD Fast Facts

SCC Healthy AZ Platinum Award Recipient- 2025

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

The Admissions, Records & Registration Department at Scottsdale Community College is seeking a full-time Student Services Manager (Assistant Registrar). The Assistant Registrar partners with the Registrar to provide leadership and operational oversight of the college's Admissions, Records, and Registration functions. This position ensures the accuracy, security, integrity, and accessibility of student records while promoting efficient, consistent, and student-centered services throughout the student lifecycle, from enrollment through graduation.

The Assistant Registrar oversees assigned daily operations, supervises and develops staff, establishes effective workflows and internal controls, and monitors service delivery, accuracy, and compliance. Serving as a subject-matter expert and escalation resource, the position resolves complex student records issues, interprets and implements academic and administrative policies, identifies operational risks, and recommends corrective actions.

The position ensures compliance with federal and state regulations, including FERPA, and institutional and district requirements related to student records, confidentiality, retention, and information security. Responsibilities also include enrollment reporting, data validation and reconciliation, graduation verification, and reporting to the National Student Clearinghouse and other external entities.

As a member of the department's leadership team, the Assistant Registrar supports process improvement, audit readiness, records governance, fraud detection, SIS security, 45th-day reporting, and system enhancements through collaboration with IT and district partners, including user acceptance testing. The position maintains technical proficiency and cross-training in critical registrar functions and serves as a key backup to the Registrar, providing delegated leadership and ensuring continuity of essential operations in the Registrar's absence. The Assistant Registrar promotes a culture of accuracy, accountability, collaboration, continuous improvement, and service excellence while ensuring departmental practices align with institutional, district, state, and federal requirements.

Essential Functions

35% - Student Records Unit Leadership, Staff Supervision, and Operational Management

• Provide leadership and oversight of assigned student records operations within the Office of Admissions, Records & Registration, ensuring efficient workflows, consistent practices, and effective service delivery.
• Manage daily unit operations, establish priorities, allocate resources, and monitor workload distribution to support departmental goals and operational effectiveness.
• Develop, implement, and evaluate office procedures, workflow processes, and operational practices in collaboration with the Registrar.
• Identify operational challenges, service gaps, and opportunities for improvement; develop and implement strategies to enhance efficiency, productivity, and the student experience.
• Analyze operational data and performance metrics to evaluate unit effectiveness, establish priorities, and support continuous improvement.
• Hire, train, supervise, evaluate, coach, and develop assigned staff; establish performance expectations and promote accountability, teamwork, and professional growth.
• Provide staff guidance, training, and performance feedback to ensure consistent application of established procedures and departmental service standards.
• Participate in, and contribute to departmental and institutional strategic planning initiatives and support the implementation of organizational goals and operational priorities.

20% - Admissions, Records, and Registration Compliance and Reporting

• Ensure accurate and timely enrollment reporting, data validation, reconciliation, and graduation verification to the National Student Clearinghouse and other required reporting entities.
• Oversee compliance with federal, state, district, and institutional requirements governing admissions, student records, registration, and enrollment reporting.
• Monitor critical compliance activities, including 45th-day enrollment reporting, FERPA requirements, records maintenance/retention, and reporting deadlines.
• Identify reporting discrepancies, investigate data inconsistencies, and coordinate corrective actions to ensure accurate institutional reporting.
• Oversee the maintenance of documentation, procedures, and internal controls to support regulatory compliance, audits, and institutional reporting requirements.

15% - Student Information Systems, Data Integrity, and Technology Management

• Collaborate with Information Technology and district partners to support student information system functionality, security, access controls, and records management systems.
• Participate in system enhancements, upgrades, and user acceptance testing to ensure system changes support accurate and efficient admissions, records, and registration operations.
• Monitor data integrity and system access practices to protect confidential student information and ensure appropriate security controls.
• Identify opportunities to improve records management processes through technology, automation, and system enhancements.
• Maintain technical proficiency in assigned systems and serve as a resource for system-related questions and operational issues.

15% - Policy Interpretation, Complex Records Resolution, and Institutional Support

• Serve as a subject-matter expert and resource to college departments, faculty, staff, and administrators regarding student records policies, academic procedures, and regulatory requirements.
• Interpret and apply institutional and district policies, academic regulations, and records management requirements to resolve complex or non-routine situations.
• Research and resolve escalated student records and enrollment matters, including institutional errors, exceptions to established procedures, and discrepancies requiring coordination across departments.
• Recommend appropriate resolutions and corrective actions while ensuring consistent application of policies and protection of student records.
• Collaborate with academic departments and district partners on records-related matters, policy implementation, and operational concerns.

10% - Staff Development, Training, and Cross-Departmental Collaboration

• Provide ongoing coaching, training, guidance, and performance feedback to staff to promote accuracy, accountability, consistency, and service excellence.
• Develop and maintain staff training materials, operational procedures, and documentation to support consistent practices and knowledge retention.
• Promote collaboration and effective communication within Admissions, Records & Registration and with other college departments and district partners.
• Participate in districtwide committees, workgroups, and initiatives related to admissions, records, registration, compliance, and student information systems.
• Support a student-centered service environment by promoting continuous improvement and consistent application of policies and procedures.

5% - Registrar Backup and Operational Continuity

• Serve as the Registrar's backup and provide delegated operational leadership in the Registrar's absence.
• Maintain cross-training and technical proficiency in critical registrar functions to ensure continuity of essential operations.
• Provide backup support for critical responsibilities, including 45th-day reporting, SIS security, fraud detection, enrollment reporting, and other compliance-related functions.
• Assist the Registrar with special projects, operational priorities, policy initiatives, and other departmental responsibilities as assigned.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five (5) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Experience in a college or university registrar, admissions, records, or registration environment; understanding of higher education operations.
2. Experience with transcript evaluation, academic records maintenance, registration, enrollment verification, graduation processing, and records retention.
3. Working knowledge of FERPA, regulatory requirements, internal controls, confidentiality, records security, audits, and records governance.
4. Experience with National Student Clearinghouse reporting, 45th-day reporting, data reconciliation, enrollment verification, and reporting accuracy.
5. Experience hiring, training, supervising, evaluating, coaching, and developing employees; managing performance and workloads.
6. Experience with student information systems, access controls, system security, system enhancements, and user acceptance testing.
7. One year of full-time, relevant MCCCD experience within the previous two years.

Special Working Conditions

• Travel to campus during the interview/selection process will be at the candidate's own expense.
• Will be required to travel to other MCCCD locations.
• May be required to work evenings and weekends.
• May require prolonged periods of sitting and viewing a computer screen.
• May be required to lift or carry up to 25 lbs.
• This position requires a physical presence on campus with possible partial remote work depending on business needs to best serve the students, department, and college.
• At this time, Scottsdale Community College does not provide Visa Sponsorship.

Posting Close Date

Apply on or before December 1, 2026 to be considered.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.