Student Services Leader

Indiana University; Indianapolis (IN); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Tuition subsidy for IU courses

Paid holidays

Paid time off

Retirement plan

Job summary

Indiana University in Indianapolis seeks a Student Services Leader at the Lilly Family School of Philanthropy to drive enrollment growth for MA and BA programs. You will supervise advising, scholarship administration, and student engagement events while partnering with academic program leads, marketing, and external partners to deliver an outstanding recruitment experience.

This senior role advances student services across departments, guiding staff, managing budgets, and developing strategic

Qualifications

• Bachelor’s degree required in law, public health, public affairs, counseling, social work, or a related field.
• Master's degree preferred in higher education, student affairs, or a related field.
• Minimum 4 years in student services, higher education student affairs, or a related field.
• Minimum 1 year of management experience in a relevant field.
• Proficient communication, professionalism, time management, and strong organizational skills.

Responsibilities

• Provide operational leadership and guidance to define student services standards.
• Develop short- and long-term plans, timelines, and resource plans for initiatives.
• Hire, promote, manage performance, and handle personnel actions.
• Coordinate multi-department projects and partner with campus teams.
• Prepare management reports for senior administration and committees.
• Support community partnerships for internships and collaborations.

Skills

Proficient communication

Time management

Organizational skills

Collaboration and teamwork

Coaching and feedback

Decision making

Conflict management

Building partnerships

Maintaining confidentiality

Customer service

Adaptability

Education

Bachelor's degree in law, public health, public affairs, counseling, social work, or related field

Master's degree in higher education, student affairs, or related field

Job description

Department LILLY FAMILY SCHOOL OF PHILANT (IN-CPHL-IUINA)Department Information Improving philanthropy to improve the world. The nation's first school dedicated solely to education and research about philanthropy/voluntary action for the public good; it is at the forefront, anticipating and meeting the field's needs academically and professionally in Indiana, nationally, and around the globe. The Lilly Family School of Philanthropy prepares students, philanthropy professionals, donors, and volunteers to be thoughtful innovators and leaders who create positive and lasting change. Alumni of its programs lead national nonprofits and foundations, serve international relief organizations, and lead hands on neighborhood human services centers.

Job Summary

The Student Services Leader serves as the school's chief recruiter, leading efforts to achieve enrollment growth goals with a primary focus on our Master of Arts (MA) and Bachelor of Arts (BA) programs and partners closely with academic program leads and marketing and communications to attract prospective students and deliver an exceptional recruitment experience. In addition, the position oversees academic and career advising, scholarship administration, and select student engagement events. The Student Services Leader also builds and maintains relationships with community partners, creating opportunities for internships, graduate assistantships, and strategic collaborations that support student success.

General Responsibilities

• Provides highest level of operational leadership and coordination of assigned staff members to define student services methodologies and standards; provides direction and guidance on high priority student services projects/initiatives.
• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase student services initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
• Manages high level assignments and allocation of student services resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale student services projects with wide audiences in support of academic, wellness, inclusion, and safety initiatives.
• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
• Researches and stays up-to-date on new industry student services standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.
• Works collaboratively with other student services leaders across departments in recommending standards, best practices, and related policies/procedures.
• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to student services.

Education

• Required Bachelor's degree in law, public health, public affairs, counseling, social work, or a related field.
• Preferred Master's degree in higher education, student affairs, or a related field.

Work Experience

• Required 4 years in student services, higher education student affairs, or a related field.
• Required 1 year of management experience in a relevant field.

Required Skills

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Excellent organizational skills.
• Excellent collaboration and team building skills.
• Effectively coaches and delivers constructive feedback.
• Instills commitment to organizational goals.
• Demonstrates excellent judgment and decision making skills.
• Effective conflict management skills.
• Builds and manages effective teams.
• Ability to influence internal and/or external constituents.
• Demonstrated ability to maintain confidential information.
• Demonstrates customer service skills.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Ability to build strong partnerships with students and other university departments.

Preferred Skills

• Demonstrated skill developing recruitment strategies, building strong partnerships, and supporting employees while achieving measurable results.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU Indianapolis

Advertised Salary

$85,000.00 - 95,000.00 per year based on equity and experience

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Job Classification

Career Level: Sr. Operational

FLSA

Exempt

Job Function

Student Services

Job Family

Student Services Generalist

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