Student Services & Housing Support Specialist

UW Medicine; Seattle, Northern (WA, KY); Hybrid; USD 45,000 - 56,000; Full time

Job summary

The University of Washington’s Housing & Food Services seeks a Customer Service Specialist to respond to inquiries, resolve complaints, and provide front-line support within the Student Services Office in Seattle. This role requires strong communication, attention to detail, and the ability to manage multiple tasks in a dynamic university setting.

You will handle call and email communications, assist with housing tours, coordinate administrative tasks, and ensure compliance with FERPA and

Qualifications

• High school graduation or equivalent.
• Two years of clerical experience.
• Equivalent education and/or experience may substitute for minimum qualifications.

Responsibilities

• Deliver customer service tasks via call, in-person, and email; provide general administrative duties.
• Support Student Services Office meetings: reserve space, distribute agendas, and record minutes.
• Provide housing tours and assist with housing marketing and outreach efforts.
• Maintain records and ensure privacy standards (FERPA) in documentation and communications.
• Identify improvement opportunities and assist in process improvements and planning.

Skills

Customer service

Communication skills

Attention to detail

Prioritization

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

Job description

The University of Washington’s Housing & Food Services seeks a Customer Service Specialist to respond to inquiries, resolve complaints, and provide front-line support within the Student Services Office in Seattle. This role requires strong communication, attention to detail, and the ability to manage multiple tasks in a dynamic university setting.

You will handle call and email communications, assist with housing tours, coordinate administrative tasks, and ensure compliance with FERPA and